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[Remote] Small Business Senior Product Analyst (US) - Issues Mgmt. & Remediation
Note: The job is a remote job and is open to candidates in USA. TD Bank is one of the world's leading global financial institutions, and they are seeking a Senior Product Analyst to contribute to the business strategy by supporting product development tactics. The role involves providing strategic input, acting as a subject matter expert, and ensuring compliance with regulatory requirements.
Responsibilities
- The Senior Product Analyst contributes to the business strategy by supporting tactics for product development and to acquire/retain business for their specific product group
- The Senior Product Analyst offers advice, recommendations, solutions and consulting at a broad functional level across product management accountabilities based on reporting and analysis
- Provides first level strategic input and advice for activities in other business/functional areas, and guidance and advice to others on area of expertise
- Acts as Subject Matter Expert for product-related inquiries and to review/recommend product details for customer collateral, including internal and external sources (Intranet, Internet, brochures, customer letters, marketing material, welcome packages)
- Integrates the broader organizational context into advice and solutions within own area
- Solves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders
- Uses advanced methods to contribute to new solutions and recommends standards against which others will operate
- Works within broad guidelines/policies and independently performs tasks from end to end
- Work performed under moderate management guidance and supervision
- Key resource in delivering day-to-day projects and initiatives
- Maintains up to date awareness of regulatory, competitive and industry landscape to obtain market insights; Assesses where gaps exist, supports the implementation of solutions which meet or exceed customer expectations
- Provides input to Product Managers through conducting forecasting and modelling activities to support the planning process
- Supports the development, implementation and understanding of training material, procedures for new products and/or processes
- Develops and maintains customer and employee-facing documentation and communication materials in conjunction with key partners, i.e. Marketing, CAPA
- Conducts impact assessments (on customers, operations & financials) when changes affecting our products are proposed
- Acts as an escalation point for customer, process or operational issues, and further escalates as required to management
- Liaises with various partners and stakeholders in the resolution of issues
- Recommends and champions strategies to enhance the customer experience
- Recommends solutions to improve the product, pricing, service, and/or process
- Interacts with vendors and other external parties for business function management
- Liaises with various partners to understand front-line trends (Whiteboard, Phone Channel call listening, etc.) identifying opportunities to improve the customer and employee experience
- Adheres to enterprise frameworks or methodologies that relate to activities for own business area
- Understands and contributes to the achievement of the business strategy, goals and objectives
- Supports the Product Manager or Senior Product Manager with product profitability analysis, market trends, pricing, distribution support, policy analytics, and the creation of business cases
- Compiles and analyzes key performance statistics when required
- Conducts ongoing industry and competitive analysis to obtain market insights
- Adheres to internal policies/procedures and applicable regulatory guidelines
- Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques
- Conducts impact assessments (on customers, operations & financials) when changes affecting products are proposed
- Assists with new projects and provides input into the review of business requirements, including supporting technology initiatives
- Provides first level strategic input and advice for activities in other business/functional areas, and guidance and advice to others on area of expertise
- Acts as Subject Matter Expert for product-related inquiries and to review/recommend product details for customer collateral, including internal and external sources (Intranet, Internet, brochures, customer letters, marketing material, welcome packages)
- Ensures all products are in compliance and meet all regulatory requirements
- Is knowledgeable of and complies with Bank and Industry Codes of Conduct
- Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
Skills
- Undergraduate degree or product management certificate and/or
- 5+ years of relevant experience (channel/distribution, finance, control partners, technology)
- Proficient knowledge of and ability to conduct product research, product analysis and development, forecasting, pricing, competitive intelligence
- Expert level professional role requiring in-depth knowledge/expertise in own domain/field of specialty and working knowledge of broader related areas
- Integrates the broader organizational context into advice and solutions within own area
- Knowledge of current and emerging competitor and market trends
- Ability to communicate effectively in both oral and written form
- Ability to work collaboratively and build relationships
- Ability to work successfully as a member of a team and independently
- Ability to exercise sound judgement in making decisions
- Ability to analyze, organize and prioritize work while meeting multiple deadlines
- Skill in using analytical software tools, data analysis methods and reporting techniques
- Skill in using computer applications including MS Office
- Ability to handle confidential information with discretion
- Experience in issues management, mitigation, and remediation
- Curious and comfortable speaking up to question and challenge processes
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- Banking benefits and discounts
- Career development
- Reward and recognition
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