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Assistant Vice President, Insights and Analytics

February 20, 2026

Oversee and direct the data science, process improvement, and experience analytics functions for Digital with a focus on delivering actionable insights, analytics initiatives, and process improvements aligned with the organization’s strategic goals and transformation initiatives. To coordinate, assess, and synthesize a wide range of intelligence sources (including behavioral data, member-reported feedback, collaborative member research, impact and outcome measurements, competitive benchmarking, and system performance) to support data-driven decisions for Digital in pursuit of organizational and enterprise priorities. To continuously monitor and evaluate team workloads, adjusting as needed to ensure quality, staff performance, and alignment with organizational, portfolio, and enterprise, goals. Serve as subject matter expert pertaining to data functions, systems, policies and/or procedures. Act as VP in the incumbent’s absence.

Responsibilities

• Direct, coordinate and oversee analytics and data science activities relating to operational functions, workflows, processes, member journeys, experience outcomes and other business-challenges with a focus on delivering actionable insights to all levels of the organization.

• Provide routine and on demand/ad hoc analytics deliverables for all levels of the organization

• Deliver self-service analytics and insight resources that drive scalable and sustainable impacts

• Oversee analysis to determine the impacts and efficacy of initiatives and programs to key stakeholders to inform strategic decision making

• Evaluate operational efficiency and effectiveness, and make recommendations for improvements through industry benchmarking and analysis of internal and external trends, markets and best practices

• Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards and results

• Prioritize analytical projects and delegate assignments, including project analysis, requirements definition, and implementation of program modifications and enhancements

• Oversee the analytics project portfolio to ensure alignment with objectives, scope, and timelines; partner with project teams to deliver solutions that meet all business requirements

• Provide forward thinking technical expertise in current and emerging technologies, trends and practices; analyze and provide recommendations on the adoption on new technologies and skills (AI) to drive enhancements

• Lead or participate in cross-departmental project teams

• Perform supervisory/managerial responsibilities

o Ensure adequate/skilled staffing; select employees

o Establish performance goals and priorities

o Prepare, conduct and review performance appraisals

o Develop, mentor and counsel staff

o Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)

o Ensure section/branch goals and objectives align with division/department strategy

o Ensure efficiency of operations

o Leadership Level - Manage daily activities

• Leadership Level - Manage daily activities

• Perform other duties as assigned

Qualifications

• Master’s degree in Mathematics, Statistics, Economics, Finance, or related field, or the equivalent combination of experience, education and training

• Advanced skill in leading and setting priorities for cross functional and multi-discipline analytics organizations

• Advanced knowledge of data querying, reporting, analysis, and operations research, including statistical methods and modeling

• Working knowledge of traditional process improvement methodologies

• Working knowledge of Agile development practices

• Advanced skill analyzing statistics and reports to determine business performance and trends

• Significant experience in managing cross-functional, multi-dimensional teams and projects of the highest complexity which have business risk and impact

• Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals

• Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely to stakeholders & management

• Significant experience in demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problems

• Advanced skill maintaining accuracy with attention to detail and meeting deadlines

• Advanced skill using innovative thinking to solve problems and facilitate the decision-making process

• Advanced skill exercising initiative and using good judgment to make sound decisions

• Significant experience in supervising and leading employees

• Advanced verbal and written communication skills

• Advanced organizational, planning and time management skills

• Advanced word processing and spreadsheet software skills

• Demonstrated Capability to lead remote teams

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602 | 9999 Willow Creek Road, San Diego, CA 92131

Required Skills

• Analytics

• Leadership Consulting

• Strategic Planning

• Team Management

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• FORTUNE 100 Best Companies to Work For® 2025

• Yello and WayUp Top 100 Internship Programs

• Computerworld® Best Places to Work in IT

• Newsweek Most Loved Workplaces

• FORTUNE Best Workplaces for Women ™ 2024

• 2025 PEOPLE® Companies That Care

• Newsweek Most Trustworthy Companies in America

• Military Times 2024 Best for Vets Employers

• Best Companies for Latinos to Work for 2025

• Forbes® 2025 America’s Best Large Employers

• Forbes® 2025 Americas Best Employers for New Grads

• Forbes® 2025 Americas Best Employers for Tech Workers

• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence

• Military.com Top Military Spouse Employers 2025

• 2025 Handshake Early Talent Award

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...