Get Hired Faster With COMPANY_NAME!
Don't you ever think you landed here by any accident, You are here because you are searching for something bigger. You know what?
- A better Job
- A better Future
- A better Knowledge
- A better Paycheck
- A greater Path to walk on.
And COMPANY_NAME is here to give you exactly what you've been missing for so long. The reality is that most job seekers chase job postings, but successful job seekers attract job offers by chasing the accurate information. Therefore, that's the shift COMPANY_NAME is going to help you make. Here are the top 10 ideas to up-skill yourself, so lean in to begin:
1: COMPANY_NAME Smart Tools and Direct Employer Connections Help Speed Up Your Hiring Process
COMPANY_NAME is a career-changing advantage that most seekers never get access to. Imagine...
- Instead of applying for job after job and still not getting any callbacks, you suddenly bump into a tool that can do the heavy lifting for you.
- Instead of wondering, "What do employers actually want?", you are getting insights straight from the employer's desk.
- Instead of hoping your resume gets noticed, it’s kept on the table of decision-makers who are hiring right now.
That's the difference COMPANY_NAME makes. Our tools will let you reach employers directly, which automatically speeds up your hiring process.
2: With Better Matches, Real-time Job Alerts, and Direct Employer Responses, COMPANY_NAME Helps Many Candidates Secure Interviews and Job Offers Within 15 to 30 Days!
How does COMPANY_NAME make this possible?
On COMPANY_NAME, you get notified for roles aligned with your profile right from the start. When an employer posts a role that matches your qualifications and skills, you’ll know first. When you apply early, your chances of getting noticed and shortlisted increase by 20%.
COMPANY_NAME also offers direct employer responses—no more waiting for weeks. Here you engage with hiring managers who are actively looking for candidates.
When all these features combine in one place, you move from your first match to your first interview within days. And ultimately, from application to offer—all within 15 to 30 days!
3: The Type of Resume You Need to Get Priority Placement
With COMPANY_NAME, you don’t just need a resume—you need a strategy. A system that pushes your name to the right tables. We’ll show you exactly how the most successful candidates take initiative and get noticed.
4: Browse Full-Time, Part-Time, and Freelancing Roles With COMPANY_NAME
The job market isn’t one-size-fits-all—and your career shouldn’t be either. COMPANY_NAME gives you access to a wide range of opportunities including full-time, part-time, and freelancing roles all in one place.
5: COMPANY_NAME Helps You Grow Your Career
COMPANY_NAME provides insights, tools, and role-matching that help you find the right direction, the right skills, and the opportunities aligned with your ambition.
6: The Easiest Way To Find A Job
COMPANY_NAME cuts the noise, the endless scrolling, and the confusion. With accurate matches, direct employer connection, and real-time updates, you get a clear and simple path from application to interview.
7: Find Roles That Offer Growth, Culture & Benefits
COMPANY_NAME helps you find roles where you grow, feel supported, and thrive—not just survive. With us, you discover opportunities that elevate your professional life.
8: Get Support With Resume, Interviews & Career Planning
COMPANY_NAME provides expert guidance on resumes, interviews, and planning so employers instantly recognize your strengths and value.
9: Your Future Starts Today
COMPANY_NAME gives you everything you need—tools, guidance, and opportunities—to step forward confidently and begin a new chapter where your potential is seen and supported.
10: Get Hired Within 15 to 30 Days With COMPANY_NAME
COMPANY_NAME follows a smart, strategic, and proven approach that gets your profile noticed faster and moves you toward interviews and offers within 15 to 30 days.
Customer Success Specialist - Discord Community
About Polymarket
Polymarket is the world’s largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized “house,” Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future.
We're growing fast – both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire.
About the Role
We're looking for a Discord Community Support Specialist with financial services and Discord community management experience to own the customer experience in our Discord community server. You'll be the primary voice supporting our community—resolving issues in real-time, answering questions about Polymarket's platform, triaging user concerns, and building scalable support workflows that improve both community health and operational efficiency.
This role goes beyond answering messages. You'll help design Discord support operations: improving response protocols and escalation paths, partnering cross-functionally (Payments, Risk, Compliance, Product/Engineering), and ensuring community communications are clear, accurate, consistent, and regulator-ready. In downtime, you'll support customer tickets through Intercom.
What You'll Do
Discord Community Management (Primary)
Monitor and actively engage in Discord channels throughout the day, maintaining quick response times and high community engagement
Answer user questions about Polymarket's app, features, trading mechanics, and policies
Triage and escalate urgent issues, complex cases, and compliance-sensitive concerns to appropriate internal teams
Moderate community discussions, enforce server guidelines, and maintain a positive, respectful environment
Identify and surface recurring pain points, common questions, and trending issues to inform product and support improvements
Create and maintain Discord support resources: pinned FAQs, bot commands, channel organization, and automated responses
Manage Discord server infrastructure: roles, permissions, channels, and bot configurations if applicable
De-escalate tense situations with empathy and professionalism while upholding platform policies
Customer Support (Secondary - During Downtime)
Resolve customer tickets through Intercom, maintaining high-quality, compliant communication
Support KYC/CIP workflows, identity verification issues, and escalations to Compliance/Risk when appropriate
Handle payments-related inquiries: ACH, debit cards, Apple Pay, wires, deposit/withdrawal statuses, and transaction troubleshooting
Provide education around trade lifecycle, settlement timing, and clearing dependencies
Process & Operations
Draft and improve Discord announcements, FAQs, and help resources that reduce repeat contacts
Document common issues, create escalation playbooks, and maintain internal knowledge base
Track metrics: response times, resolution rates, community sentiment, and escalation patterns
What We're Looking For (Must-Haves)
3+ years managing Discord communities, preferably in crypto, fintech, trading, or financial services environments
2+ years in financial services (banking, brokerage, payments, fintech, exchanges) in support or operations
Proven ability to manage high-volume Discord servers with excellent moderation and community engagement skills
Strong understanding of Discord infrastructure: server setup, roles/permissions, bots, moderation tools
Hands-on familiarity with KYC/CIP concepts and working alongside Risk/Compliance teams in regulated settings
Experience supporting payment rails: ACH, debit cards, Apple Pay, and wires
Working knowledge of markets and trading fundamentals (execution → settlement/clearing)
Exceptional written communication—clear, concise, and professional under pressure
High EQ: able to de-escalate conflicts, set expectations clearly, and communicate policies with empathy
Comfortable working autonomously in fast-paced environments while maintaining accuracy
Nice-to-Haves
Experience with prediction markets, crypto/Web3 communities, or DeFi platforms
Familiarity with identity/authentication tooling (Auth0) and 2FA/account security
Background in regulator-ready communications (approved templates, audit-friendly documentation)
Experience partnering with Product/Engineering on incident response and operational readiness
Knowledge of Discord analytics tools and community growth strategies
Exposure to fraud workflows, risk controls, and operational break resolution
Benefits
Competitive salary & equity
Unlimited PTO, Health, Vision, & Dental coverage
401(k) match
Hardware setup (MacBook Pro + accessories)
In-office lunch provided 5 days per week
Complimentary snacks and drinks in office
