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Mobile Expert Virtual Retail
Overview
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
Job Overview: As a Virtual Retail Mobile Expert you are a wireless sales and communications solutions expert. You don\'t just make a sale, you make a connection that enhances the lives of your customers. You will assist our inbound calling customers in moving forward with the right device at the right price by presenting a personalized solution. We are obsessed with delivering amazing customer experiences. You will be an expert consultant, with a mastery of analyzing customers\' needs. You identify and customize the whole package of wireless/voice/data products and services. You will be an expert in uncovering our customers\' needs and have a passion to educate, demonstrate and recommend device and service solutions. You will be part of a team that values an awesome sale done right by nice and helpful consultants. This position has a base compensation plan as well as a generous attainable bonus plan. Mobile Experts Do It the Right Way, meeting performance targets including sales, customer experience, and quality of sale metrics.
Responsibilities
- Selling and serving customers while providing a best in class customer experience and building loyalty
- Consistently training on T-Mobile experiences, new skills and processes, knowledge of systems, new products and reference resources
- Sales skills in new customer acquisition, including results-oriented drive and confidence for success
- Consistently uses digital tools in interactions and onboarding
Education and Work Experience
- High School Diploma/GED (Required)
- 12 months of customer service and/or sales experience; retail environment preferred (Required)
Knowledge, Skills and Abilities
- Customer acquisition sales skills in new customer acquisition, including competitive drive and confidence for success (Required)
- Troubleshooting, 12 months multitasking and navigating between Windows systems; working knowledge of IoT; computer hardware proficiency (Required)
- Customer satisfaction: provide superior customer service, building loyalty and customer satisfaction (Required)
Licenses and Certifications
- At least 18 years of age
- Legally authorized to work in the United States
Travel and Regulatory
- Travel Required: No
- DOT Regulated Position: No
- Safety Sensitive Position: No
Compensation and Benefits
Hourly Base Pay: $19.00
Annualized Incentive Target: $16,800
Successful candidate\'s actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! Full and part-time employees have access to the same benefits when eligible. Benefits include medical, dental and vision insurance, flexible spending accounts, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays per year, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary life and disability insurance, and voluntary long-term care insurance. Eligible employees can also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. To learn about T-Mobile’s benefits, please visit the benefits page.
Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder; it’s a jungle gym of possibilities. We love helping our employees grow in their careers. By applying for this opportunity, you’re living our values while investing in your career growth—and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status or characteristic protected by law. Discrimination, retaliation or harassment based on these factors is not tolerated. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. This contact channel is not a means to apply for or inquire about a position.
