Shift Coordinator

November 6, 2025

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Profilo

Job ID: 257024
Location: Maryland Distribution Center
Address: 4622 Mercedes Drive, Maryland, MD 21017, United States (US)
Hourly/Salaried: Hourly (Non-Exempt)
Full Time/Part Time: Full Time
Position Type: Regular

The primary responsibility of the Shift Coordinator is to work closely with departmental associates to ensure productivity, accuracy, safety, and security standards and expectations are met. This position assigns work tasks to others, monitors progress of work against established standards, operates and maintains various WMS systems, balances inventory and helps manage the flow of communication on and between other shifts.

Essential Functions of Job:

Knowledge of the how differing operating activities impact overall functioning of the distribution center.
Use various in-house computer systems to track and monitor work activities.
Prioritize and assign work tasks to other associates to achieve work goals.
Communicate daily work goals to team, coordinate against defined action plan.
Monitor associates’ work performance and provide feedback for improvement.
Train associates in their duties as described in the “Preferred Methods and Procedures” manual.
Follow all Company, state and OSHA safety rules, policies and regulations to ensure safe working practices, including proper work attire; report safety violations and potential safety violations to appropriate supervisory or management personnel.
Comply with all Company Loss Prevention policies and procedures.
Maintain excellent attendance as set by Sephora company policy and set an example for other associates.
Maintain a flexible work schedule and adhere to the requirement of working any designated shift and overtime as requested per business and operational needs.
Provide high quality internal and external customer service per company standards..

Knowledge, Skills and Abilities:

Previous experience with a Warehouse Management System (WMS) or previous experience with menu-driven applications, and/or ability to learn system.
Demonstrate effective problem-solving.
Ability to multi-task and manage against competing deadlines.
Possess strong interpersonal and communication skills.
Demonstrate flexibility and interest in being cross-trained (and assigned) to other work areas.
Ability to work closely and effectively with others in a way that promotes a team environment.
Ability to effectively give and receive feedback in a professional and respectful manner that sets an example to others.
Ability to take instruction and follow through, as well as effectively give instruction to others.
Must be proactive to business needs.
Ability to understand other functions of the business as they apply to position.
Demonstrate an enthusiastic and professional demeanor.

Supervisory Responsibilities:

None

Working Conditions:

Moderate but varying temperature and humidity in office and warehouse environments.

Physical Requirements:

Must be able to stand, sit, squat, lift and /or walk for duration of scheduled shift.
Must be able to lift up to 50 lbs.

Minimum Qualifications:

College degree or relevant work experience.
Working knowledge of MS Excel, Word and Outlook.
Basic math skills.

Starting base pay is $21.70 - $23.20/hr. Certain work schedules may also be eligible for shift differential pay. Sephora will consider for employment all qualified applicants, including those with a criminal history, consistent with applicable laws and “fair chance” ordinances. If you have a disability and need assistance in the application or interview process, please speak with your recruiter.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...