<meta><h2 dir="ltr" style="margin-right:0px;padding:0px;font-style:normal;font-weight:600;font-size:15pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-top:0pt;margin-bottom:30pt;"=""><span style="color:rgb(37,37,40);font-size:28.5pt;white-space:pre-wrap;">Client Success Lead</span></h2><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:11pt;margin-bottom:11pt;"=""><b><strong style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Client Success Lead</strong></b></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:11pt;margin-bottom:11pt;"=""><b><strong style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;"> Location:</strong></b><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;"> Remote - USA and Canada</span></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:11pt;margin-bottom:11pt;"=""><b><strong style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;"> Job Type: </strong></b><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">Full-Time</span></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:11pt;margin-bottom:11pt;"=""><b><strong style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;"> Department: </strong></b><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">Client Success</span></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:11pt;margin-bottom:11pt;"=""><b><strong style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;"> Reports To:</strong></b><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;"> Head of Client Success</span></p><p style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><br></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:11pt;margin-bottom:11pt;"=""><b><strong style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">About the Role</strong></b></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:11pt;margin-bottom:11pt;"=""><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">N3XT is a dynamic and rapidly growing fintech revolutionizing the payment space. We foster a collaborative, agile and results-oriented environment where talented individuals can make a significant impact. We are seeking a highly motivated leader to join the Client Success team. At N3XT we are technology first, and are looking to incorporate automation and quality service into our client support and services processes. This is a critical role in a growing company where contributions are felt across the organization. You will be working directly with N3XT end users, and their technology teams, to implement systems and provide support services. </span></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:11pt;margin-bottom:11pt;"=""><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">The ideal candidate is proactive, process oriented and has an automation first mentality. You will work closely with executive leadership, business development, engineering and infrastructure, and other internal teams to streamline all relevant workflows, resolve issues, and contribute to a positive and productive client experience.</span></p><p style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><br></p><h4 dir="ltr" style="margin-right:0px;padding:0px;font-style:normal;font-weight:600;font-size:13pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-top:12pt;margin-bottom:2pt;"=""><b><strong style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Key Responsibilities</strong></b></h4><ul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li dir="ltr" style="color:rgb(38,38,38);margin-top:12pt;margin-bottom:0pt;font-size:12pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Front line support for the N3XT client base - Multi-channel support (email, chat, via Intercom)</span></li><li dir="ltr" style="color:rgb(38,38,38);margin-top:0pt;margin-bottom:0pt;font-size:12pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Manage the full lifecycle of client support inquiries - These can be product questions, system issues, onboarding inquiries, payment issues, etc.</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Work directly with other N3XT teams - Compliance, Bank Operations, Sales, Engineering and Infrastructure as a means to fully supporting the client base</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Assist in the client onboarding process - Work with internal teams to further define and streamline onboarding processes across new and existing client segments</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Lead client and vendor integration efforts using API technologies, working directly with software engineers and technical teams. This includes defining and maintaining the client integration process - Testing tools and strategies, certification workflows and processes through go live and BAU</span></li><li dir="ltr" style="color:rgb(38,38,38);margin-top:0pt;margin-bottom:0pt;font-size:12pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Identify application issues that lead to user problems through periodic testing of new and existing versions of the N3XT application and APIs - Work directly with Engineering teams to assist in debugging</span></li><li dir="ltr" style="color:rgb(38,38,38);margin-top:0pt;margin-bottom:0pt;font-size:12pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Assist in the creation and maintenance of public documentation - FAQs, User Guides, API Documentation</span></li><li dir="ltr" style="color:rgb(38,38,38);margin-top:0pt;margin-bottom:0pt;font-size:12pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Lead efforts in overall process improvement and automation</span></li><li dir="ltr" style="color:rgb(38,38,38);margin-top:0pt;margin-bottom:12pt;font-size:12pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Help continue the build out of Client Success infrastructure at N3XT</span></li></ul><p style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><br></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:11pt;margin-bottom:11pt;"=""><b><strong style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Qualifications and Requirements</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li dir="ltr" style="color:rgb(0,0,0);margin-top:25pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">5+ years of experience working in a customer support, integration or onboarding role</span></li><li dir="ltr" style="list-style:none;margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;"><ul data-pattern="discCircleSquare" data-depth="2" style="margin:0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:circle;"=""><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">Experience in a lead role or leading CS teams</span></li></ul></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">Previous experience working in banking, financial services or fintech is a plus</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">Previous experience working with Intercom is strongly preferred</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">API integration experience (testing, implementation) is required</span></li><li dir="ltr" style="list-style:none;margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;"><ul data-pattern="discCircleSquare" data-depth="2" style="margin:0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:circle;"=""><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">REST, JSON, GraphQL, Webhooks are a strong plus</span></li></ul></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">Scripting and/or query experience is preferred</span></li><li dir="ltr" style="list-style:none;margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;"><ul data-pattern="discCircleSquare" data-depth="2" style="margin:0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:circle;"=""><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">Python, SQL are a plus</span></li></ul></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">Strong desire to continuously improve on, and automate, manual and repetitive tasks</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">Entrepreneurial in nature - A desire to take pride in high value work while largely working independently is strongly preferred</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">Experience working with AI technologies is a plus</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">Experience working with cloud infrastructure is a plus</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">Previous startup experience is a plus</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:12pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">Knowledge of CRM tools is a plus</span></li></ul><p style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><br></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:11pt;margin-bottom:11pt;"=""><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;"> </span><b><strong style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">Why Join Us?</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li dir="ltr" style="color:rgb(0,0,0);margin-top:25pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">Be part of a fast-growing, mission-driven company in the fintech space</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">Opportunity to add significant value to the N3XT efforts</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:12pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">Work with a diverse, global team in a hybrid-friendly environment</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li dir="ltr" style="color:rgb(0,0,0);margin-top:12pt;margin-bottom:12pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">Competitive salary, benefits, and professional development support</span></li></ul>
