Want to Work From Home? Provide Customer Service Support for Leading Cruise Lines - Flexible Hours ID-7579

March 8, 2025

**Revenue range represents a combination of base rate and potential incentives that could include but are not limited to performance and urgent service incentives, but does not deduct Platform Usage Fee. All rates are paid to the Service Partner; agent rates are negotiated by and between the Service Partner and agent, not Arise.
***Range reflects revenue paid to the middle 50% of Service Partners.
This is not an offer of employment. It is a potential business-to-business relationship with Arise.
All programs are subject to availability.

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What to expect:

Service Partners can expect to participate in the following activities:

- Serve on the front lines of the guest and travel agent partners' experience
- Interact with guests and travel agent partners via phone, focusing on questions related to cruising, destinations, ship amenities, and many other pre-cruise related items
- Provide consistent, high-quality support to all guests and travel agent partners
- Research, navigate, and locate answers to guests and travel agent partners questions and concerns
- Leverage cruise line’s website, internal web-based knowledge service, system tools, and other resources to independently respond to inquiries
- Document all calls, detailed resolution, and follow-up to actions

What it takes to succeed:

Must-have qualities and capabilities:

- Provide friendly, knowledgeable, eloquent customer support
- Ability to interact with customers through strong written and verbal communication skills
- Display deep customer empathy
- Proficient typing skills to handle numerous chats at a time, quickly and efficiently
- Outstanding problem-solving skills
- Ability to provide knowledgeable, friendly, and eloquent customer service
- Understanding how to navigate and efficiently use tools

Skills necessary:

This remote work opportunity is for anyone who is ready to invest in themselves and work hard! Customer service skills, empathy, and motivation are excellent foundations for the work.

In order to service a client through the Arise® Platform, you must pass a series of assessments and successfully complete a virtual certification course specific to the client requirements for the program you have selected.

Certification courses can be as short as a few days or can last up to six weeks, and may include live instruction and/or self-paced work, depending on the complexity of the client program.

For more general information on certification, click here; you can find specific details about this program if available and other client programs in the Program Announcement on the Arise portal after registration.

What you'll be doing:

Providing great customer service calls for a Major Cruise Line client. Help customers plan dream vacations, fill them in on special opportunities on cruises they are interested in, and resolve issues and challenges with empathy.

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