VP JetBlue University in Orlando, FL ID-15927

May 26, 2025

Position Summary

The Vice President JetBlue University oversees the development and delivery of all regulatory, operations and customer service training for JetBlue Crewmembers, including Flight Operations, Technical Operations, System Operations, Airports, Customer Support, and Inflight. The Vice President is responsible for ensuring that Crewmembers have the knowledge and skills required to execute the commercial, customer experience and operational strategy while also maintaining full compliance with all appropriate regulations and operational requirements.

The Vice President oversees the entire JetBlue University programs and facilities at both the Orlando and Salt Lake facilities, including the JetBlue Lodge.

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Establish and oversee strategic plans and initiatives for JetBlue University, ensuring alignment to key business objectives

Oversee large-scale budget that supports the priorities for JetBlue University

Lead JetBlue University leadership team in managing the daily operation of the Orlando Support Center, as well as the training operations at the Salt Lake Support Center and other field locations

Partner with senior leaders across the organization to ensure that training for JetBlue Crewmembers fulfills all regulatory, customer experience and operational requirements for the work groups in Flight Operations, System Operations, Technical Operations, Customer Support, Airports and Inflight

Accountable to the President & COO and Director of Operations to meet all regulatory requirements regarding training, training delivery devices, and requisite records.

Partners with the customer experience team to develop and implement a hospitality training program

Oversee the JetBlue Lodge and business partner relationship

Serve as JetBlue’s ambassador and the civic and business community in Florida

Oversee the development and sales of third-party training and flight simulator time to other airlines

Take a significant role in the development of crewmembers to support the engagement, growth, goal achievement, and development of the succession plan for the department

Will maintain qualification as per FAR 119.65(a)

Other duties as assigned

Minimum Experience and Qualifications

Bachelor’s degree in Business, Education, or Aviation; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant experience

Ten (10) years’ experience in support of aviation operations

Five (5) years’ experience working in a regulatory environment

One (1) year FAR Part 121 experience

Knowledge of airline industry, including internal functions as well as regulatory requirements of external agencies (FAA, DOT, etc.)

Managing a cross-functional team/initiative

In possession of valid of travel documents with the ability to travel in and out of the United States

Available for frequent overnight travel (up to 50%)

Able to work flexible hours and be available for an emergency response on short notice

Must pass a ten (10) year background check and pre-employment drug test

Must be legally eligible to work in the country in which the position is located

Authorization to work in the US is required, this position is not eligible for visa sponsorship

Preferred Experience and Qualifications

Master’s degree in related field

Five (5) years airline leadership experience

Three (3) plus years’ FAR Part 121 experience

Ability to qualify and remain current as a JetBlue pilot

Possesses Airline Transport Pilots license (ATP) license

Knowledge of regulatory training requirements for all operational groups of the airline

Knowledge of training device qualification practices

Experience with designing, delivering and management of regulatory training

Demonstrated ability to manage Business Partner relationships, including negotiations

Establishing and maintaining relationships with local officials and business community leaders

Experience overseeing a large budget

Crewmember Expectations:

Regular attendance and punctuality

Potential need to work flexible hours and be available to respond on short-notice

Able to maintain a professional appearance

When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft

Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit/role model the JetBlue values of Safety, Caring, Integrity, Fun and Passion

Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System

Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards

Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))

Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls

Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities

Equipment:

Computer and other office equipment

Physical Effort:

Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

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