About SmartBear

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft.

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UX Researcher

We are seeking a User Experience Researcher to join our growing design team focused on delivering high-impact solutions to our customers. A successful researcher here leverages strong internal relationships to drive conversation and collaboration, educates our partners in research best practices, and empowers the organization to make better decisions through knowledge sharing. The ideal researcher for this role has experience with enterprise solutions, the software development lifecycle, and user experience best practices.

You will be expected to:

• Define and lead UX research projects across various phases of product development.
• Collaborate with product design and research colleagues.
• Work closely with cross-disciplinary teams to build impactful solutions for SmartBear customers.

Key Responsibilities:

• Define research plans that outline objectives, methodologies, and timelines.
• Communicate and negotiate with cross-functional partners, stakeholders, and leadership to align on business scope, high-level goals, and product analytics/metrics.
• Execute research using both qualitative and quantitative methods.
• Distill complex user behaviors and data-driven insights into concise and actionable reports.
• Present findings in a way that informs and guides design and engineering decisions.

Required Experience:

• BA/BS degree in Design, Human-Computer Interaction, Cognitive Psychology, Computer Science, Business, data analysis or related field or equivalent education and experience.
• 1-3 years of relevant experience conducting research on digital products; enterprise software experience is a plus.
• Experience conducting user research using various methods, including interviews, surveys, contextual inquiry, concept testing, usability evaluation, product metrics, etc.
• Ability to work in a collaborative environment; to be critiqued and to critique.
• This role is hybrid to Somerville, MA. Must be within commutable distance or open to relocation without assistance (not open to remote at this time).

Preferred Qualifications:

• Familiarity with the software development lifecycle
• Technical knowledge of API, software testing, developer tooling, etc.
• Experience with analytics in user experience practice (e.g. Amplitude, Pendo, Mixpanel)

Why you should join the SmartBear crew:

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization – an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
• We've won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.

SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.

• You are asked for personal or financial information early in the hiring process.
• There is pressure to move forward quickly or to make payments for any part of the application process.
• The listing or communication appears on unofficial channels or from unverified sources.