Travel Consultant - Travel & Lifestyle Services ID-15629

May 19, 2025

About the position

As a Travel Consultant at American Express, you will play a critical role in our contact center, providing exceptional service to our premium card members in a high-volume environment. This position is designed for individuals with a background in travel, hospitality, or tourism, and it offers an opportunity to leverage your customer service skills in a dynamic setting. You will be part of a global and diverse community that values integrity and teamwork, and you will be recognized for your contributions and impact within the organization.

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Responsibilities

Deliver world-class customer service in an inbound, high-volume travel call servicing environment.
Delight Premium Card Members with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements.
Understand customer needs through consultation to deliver innovative and extraordinary interactions.
Research, plan, and create personalized travel experiences, including booking domestic and international flights, car rentals, and hotel accommodations.
Communicate new and existing product offerings and value propositions relevant to the Card Member.
Always prioritize the Card Member's experience, reinforcing the Membership First™ approach.

Requirements

1 year experience in tourism, travel, hospitality, or cruise and tours.
Experience in high-end customer service or sales roles.
Demonstrated ability to provide premium customer service in a fast-paced, high-volume servicing environment.
Basic geography knowledge with the ability to locate continents, countries, and key travel destinations worldwide.
Positive attitude and outlook, with a desire to learn and adapt to change.
Natural communicator with active listening skills, able to adapt conversation to suit the situation and the Card Member's communication style.
Computer proficiency, including the ability to navigate multiple applications and Microsoft Office.

Nice-to-haves

Experience in a call center environment.
Knowledge of travel booking systems and tools.

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements
20+ weeks paid parental leave for all parents, regardless of gender
Free access to global on-site wellness centers staffed with nurses and doctors
Free and confidential counseling support through the Healthy Minds program
Career development and training opportunities

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