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Team Manager Practitioner ID-12375

April 22, 2025

Interpreting Team Manager/ Practitioner

Team Manager Practitioners are 40-hour-per-week management employees regularly scheduled to work 20 hours each week as interpreters.
Team Manager Practitioners will manage the interpreting operations of their assigned team during the 20 hours of non-interpreting time.
The position is open to both internal and external candidates.

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Team Manager – Practitioner Responsibilities:

Provide American Sign Language interpreting on the VRS platform.
Focus management objectives on interpreting operations.
Plan, with the help of the Regional Manager, the strategic growth of the interpreting
business lines (VRS, Community, and VRI).
Oversee the daily operations of the interpreting operations, including call centers, at-home interpreting, community interpreting, CART, video interpreting, and community relations.
Supervise approximately 35 interpreting staff.
Manage the performance reviews of interpreters.
Approve the scheduling of all interpreters in all operational areas.
Coordinate with HR and Recruiting to select and hire interpreters.
Approve time and attendance, including leave, and for all interpreters as needed.
Maintain relations with local community leaders.
Work closely with the schedulers and business development team members in maintaining client service and satisfaction.
Provide direction to the interpreters for their care and well-being.
Provide accurate reports on team performance, efficiencies, and quality.
Maintain direct contact with the Regional Manager on all operations-specific issues.
Assure the Interpreting Operations Team's mission of delighting our customers and serving our teams is realized by creating a work culture that is open, welcoming, and inclusive.
Partner with members of the department's support management team to accomplish department-wide initiatives
Perform other duties as assigned to bridge any support needed by partners, colleagues, and interpreters across the company.

Team Manager - Practitioner Required Skills/Qualifications:

Must possess fluent American Sign Language and spoken English language skills, accurate interpreting skills, and thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct
Must pass internal interpreting assessment
Required 20 hours per week scheduled on the VRS platform between 6 a.m. and 6 p.m., local time, Monday through Friday. (Hours will be prescheduled based on staffing need/demand)
Associate's degree in Business Management or comparable related experience; Bachelor's Degree strongly preferred.
At least three years of supervisory experience, preferably in an interpreting-related environment, coaching and mentoring others.
Extensive knowledge of the deaf culture and interpreting professions.
Familiarity with Federal Communications Commission (FCC) Regulations and Registry of Interpreters for the Deaf (RID) standards.
Knowledge of specialized software related to departmental operations, including IM Service, database, Internet, spreadsheet, presentation, and word processing programs.
Time management skills to handle multiple competing demands and priorities, and ability to work effectively under pressure.
Budgeting and financial knowledge and skills for tracking operations profitability.
Ability to communicate effectively and present information and respond to questions from employees, groups of clients, customers, managers, and the public.
Basic mathematical skills include calculating figures and amounts such as discounts, interest, commissions, and percentages.
Knowledge of departmental operations and organizational policies, processes, and procedures.
Human resources management skills to hire and train employees, evaluate work performance, address employee relations issues, and resolve problems.
Management skills to establish priorities and to effectively supervise and develop assigned staff to attain optimum skill and performance levels.
Human relations skills to build effective working relationships with staff, customers, community groups, and individuals.

Work environment:

Employees may experience the following physical demands for extended periods.

ASL interpreting on the VRS platform (40-50%)
Sitting, standing, and walking (95-100%)
Keyboarding (40-60%)
Viewing computer monitor, videophone, and cell phone (40-60%)
Lifting computers and other equipment
The position may require some travel

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Other Jobs You May Be Interested In

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?