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Support Engineer, Vulnerability Management - Arlington - Amazon ID-6578

February 28, 2025

**About the Job**

Amazon is seeking a Support Engineer to join the AVM (AWS Vulnerability Management) organization.

The AVM team is accountable for the end-to-end software vulnerability lifecycle across all aspects of AWS.

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We are responsible for building the platform that monitors intelligence, detects vulnerabilities, drives remediation response, and drives innovation to meet the scale and demand of all AWS customers.

Working with teams such as EC2, S3, RDS, CloudHSM, Containers, and Amazon Linux requires us to dive deep into all aspects of first- and third-party software across AWS including Operating Systems, firmware, databases, service/system hardening, cryptography, and audit analysis.

We are passionate about diving deep to identify and build solutions that keep our customers safe.

**Key Responsibilities**

As a Vulnerability Management Support Engineer, you will be primarily responsible for working with AWS internal services through various contact channels, including telephone, email, and web/live chat.

You will apply advanced troubleshooting techniques to provide solutions for our service teams on how to remediate vulnerabilities.

You will find ways to improve and automate our existing services, and provide escalation and mentoring for junior team members.

**Requirements**

We are looking for candidates with a strong technical background in systems administration who can approach any problem with confidence and ingenuity.

Candidates must be lifelong learners, embracing rapid innovations in technology and understanding how to leverage them to continue to improve our products.

They will be customer-obsessed, always looking to understand customer pain points and find resolution quickly and completely.

They will be passionate about finding innovative solutions and work proactively to solve potential problems and inefficiencies.

And they must be able to communicate clearly and collaborate with others to deliver results with minimal supervision.

**What You'll Love About This Role**

You will love working directly with software developers and system administrators to support and provide remediation guidance of vulnerabilities while understanding their needs and services.

You will work directly with AWS service teams, partner security teams, and administrative teams to identify opportunities to improve our security posture.

You will drive process improvements and work with service owners and help mitigate risk and support service teams on complex technical challenges.

**A Day in the Life**

AWS Security is engaged with many security issues for a wide variety of platforms and technologies, including cloud services, Internet of things (IoT), identity and access management, mobile devices, virtualization, and custom hardware, all operating at massive scale.

Our team drives large-scale, long-term programs across all of AWS.

**About Our Team**

Amazon Security values diverse experiences.

Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

**Why Amazon Security?**

At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences.

Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services.

We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas, including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

**Inclusive Culture**

In Amazon Security, it's in our nature to learn and be curious.

Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness.

Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

**Training & Career Growth**

We're continuously raising our performance bar as we strive to become Earth's Best Employer.

That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

**Work/Life Balance**

We value work-life harmony.

Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture.

When we feel supported in the workplace and at home, there's nothing we can't achieve.

**Basic Qualifications**

Bachelor's degree in computer science or equivalent
3+ years of network and operating system support experience
3+ years of information security and compliance experience
3+ years of technical support experience

**Preferred Qualifications**

Master's Degree in Systems Engineering, Computer Science or related field, or relevant work experience
Proficient in at least one scripting language like BASH, Python, Perl, etc.
Exposure to cloud computing concepts and design considerations
Deep hands-on expertise with many disparate AWS technologies.
Experience with vulnerability assessments tools like Qualys, Rapid7, Nessus, etc.
Exposure to virtualization and orchestration
Have experience generating automated metrics to measure service and program effectiveness and consistency
Have excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences
Possess self-drive to keep moving things forward even in the face of ambiguity and imperfect knowledge (avoid

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Other Jobs You May Be Interested In

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?