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Support Analyst - Global eCommerce ID-6399

Job Description

We are looking for an experienced Support Analyst to join our Global eCommerce team at Costco Wholesale. In this role, you will be a critical member of the team, providing technical support and troubleshooting for our eCommerce platform and related operations. This is a highly collaborative role, so the ideal candidate must be able to thrive in a fast-paced environment, working with colleagues and customers to ensure a seamless online shopping experience. To be successful in this role, you must have a strong background in IT operations, a passion for problem-solving, and excellent communication and customer service skills. You should also have the ability to provide technical expertise and leadership in global eCommerce initiatives. If you have an enthusiasm for technology and a deep understanding of the eCommerce sector, we would love to hear from you.

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Responsibilities: • Develop, maintain, and troubleshoot the eCommerce platform and related operations. • Provide technical support and guidance to customers, colleagues, and other stakeholders. • Utilize problem-solving skills to identify issues and develop solutions. • Monitor eCommerce performance and identify areas for improvement. • Collaborate with the global eCommerce team to identify and implement new initiatives. • Maintain an up-to-date understanding of industry trends and best practices. • Establish and maintain customer relationships by providing prompt and courteous service. • Ensure compliance with applicable policies, procedures, and regulations.

Where is this job?

This job is located at Dallas, TX, USA

Job Qualifications

•             Bachelor's Degree In Computer Science Or Related Field

•             Ability To Work Independently And As Part Of A Team

•             Excellent Organizational And Communication Skills

•             Excellent Problem Solving And Troubleshooting Skills

•             Minimum Years Of Experience In A Retail Or Ecommerce Environment

•             Strong Knowledge Of Database Systems

•             Web Technologies And Programming Languages

•             Ability To Multi-Task And Manage Competing Priorities

•             Proficiency In

Required Skills

•             Documentation

•             Sql

•             Quality Assurance

•             Project Management

•             Networking

•             Troubleshooting

•             Data Analysis

•             Communication

•             Problem Solving

•             customer service

•             eCommerce

•             Technical Writing

•             Cloud Computing

•             Systems administration

•             Process optimization

Soft Skills

•             Communication

•             Leadership

•             Problem Solving

•             Time management

•             Work ethic

•             Interpersonal Skills

•             creativity

•             Critical thinking

•             Teamwork

•             Adaptability

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