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Supervisor Ramp ID-7112

About the position

The Ramp Supervisor at Southwest Airlines plays a crucial role in ensuring the smooth operation of ground services at the airport. This position involves leading a team of Ramp Agents to guarantee timely arrivals and departures of aircraft. The Ramp Supervisor is responsible for observing and guiding team members, ensuring compliance with safety procedures, and effectively communicating important updates to the team. This role requires strong leadership skills and the ability to work collaboratively in a dynamic environment. The Ramp Supervisor must coordinate with various departments to maintain on-time performance, employee morale, and customer satisfaction. Additionally, the supervisor will oversee the maintenance of ground support equipment and ensure that all operations are conducted in a safe and legally compliant manner. The Ramp Supervisor will also be involved in administrative tasks such as building shift bids, managing daily work assignments, and monitoring staffing levels. This position requires a proactive approach to problem-solving, as the supervisor must forecast operational challenges and hold team members accountable for performance metrics. The role may also involve ensuring proper administration of labor contracts and minimizing disputes. The Ramp Supervisor is expected to model the values of Southwest Airlines, fostering a culture of inclusion and support within the team while investing in their own leadership development through continuous learning opportunities.

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Responsibilities

  • Actively coordinate with all Departments to maintain the station's on-time performance, employee morale, and Customer satisfaction
  • Monitor and guide ground support performance to ensure requirements are met
  • Ensure all equipment including GSE is maintained and available for the operation
  • Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment
  • Meet or exceed performance goals through effective decision making, monitor and assign gate control for flights, assign and track Agents for training compliance
  • Maintain a safe working environment and institute programs designated to help reduce accidents and injuries
  • Report status updates to leaders and employees consistently
  • Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results
  • Review and ensure accurate delay coding
  • Work with staff planning to build bids that are in line with our Department's hourly goals
  • Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports
  • Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
  • May perform other job duties as directed by Employee's Leaders

Requirements

  • Fully functioning, broad knowledge of Airline Operations
  • Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements
  • Must possess a current valid driver's license issued in the United States
  • Must be able to obtain GSC qualification and comply with the DOT (Department of Transportation) drug and alcohol testing program
  • May be required by Station Leadership to obtain a Customs' Seal and meet all requirements to work on international flights

Nice-to-haves

  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
  • Knowledge of applicable Collective Bargaining Agreements and their applications
  • Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits
  • Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions
  • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology
  • Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
  • Skilled in understanding the implications of new information for both current and future problem-solving and decision-making
  • Ability to listen to, understand, and communicate ideas presented in writing and/or in speaking with others
  • Ability to recognize and address performance and safety concerns in a timely manner

Benefits

  • Fly for free on any open seat on all Southwest flights for you and your eligible dependents
  • Company contributions up to 9.3% of your eligible earnings for the Retirement Savings Plan
  • Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan
  • Competitive health insurance for you and your eligible dependents, including pets
  • Health plan coverage options that start from the very first day of employment
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