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Sr. Product Manager, Developer Platform & API ID-6426

About the position

Tickets.com, an MLB company, delivers innovative, cutting-edge technologies to enable frictionless and unforgettable fan experiences in venues across the globe. Together with MLB, Tickets.com is changing the landscape of the live sports and entertainment industry, delivering new digital venue and ticketing experiences to millions of fans. Our Technology team builds platforms and products that provide a new smart ticketing solution and venue experience. Using cutting-edge technology, our platform and applications are consumed by fans, stadiums, and MLB teams. We are assembling a world-class team to build on these experiences and to scale platforms and products that anticipate emerging opportunities, including dynamic pricing and offers and digital, contactless ticketing. Our mission is to provide premium, innovative live experiences for our clients and their patrons. Tickets.com is looking for a Sr Product Manager, Developer Platform & API passionate about building engaging products for our fans.

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Responsibilities

  • Lead the creation and execution of a developer-focused API roadmap that aligns with MLB and Tickets.com's strategic goals.
  • Identify opportunities to enhance the API platform's value and increase its revenue potential.
  • Build and nurture relationships with third-party developers and vendors, expanding the ecosystem and driving mutual growth.
  • Implement product improvements to elevate the developer experience, ensuring high retention and engagement.
  • Work with technical writers to manage comprehensive API documentation, providing a best-in-class platform for developers.
  • Utilize data insights to drive product decisions, improving API adoption and performance.
  • Collaborate with engineering teams to oversee API design, testing, and implementation, balancing priorities and ensuring smooth delivery.
  • Work closely with internal teams and third-party vendors to align on key product initiatives and achieve strategic goals.
  • Keep a pulse on emerging trends in API technology and developer platforms, ensuring that our platform remains innovative and competitive.

Requirements

  • Proven track record in managing the full API lifecycle, including design (RESTful principles), development, deployment, versioning, and deprecation.
  • Working knowledge of HTTP (methods, headers, response codes) and understanding of API data formats like JSON and XML.
  • Hands-on experience with API management platforms (e.g., Apigee, AWS API Gateway) and developer portals.
  • Expertise in using tools like Swagger/OpenAPI, Postman, and scripting languages (Python, JavaScript, cURL).
  • Skilled at analyzing metrics related to API usage, developer engagement, and platform performance to inform strategies.
  • Experience leveraging data insights to drive product growth and adoption.

Nice-to-haves

  • Advanced degree or MBA is a plus.
  • A dedication to continuously improving the developer experience based on feedback and market trends.

Benefits

  • Medical
  • Dental
  • Vision
  • STD & LTD
  • 401K Retirement Plan
  • Basic Life & AD&D
  • Supplemental Life Insurance
  • Paid Time Off (PTO, STO, Holidays including Year-End Holiday Break)
  • HSA & FSA
  • Pet Insurance
  • Tuition Reimbursement
  • Flexible Hybrid Work Environment
  • MLB Tickets
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