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Job Purpose: Aventiv is seeking a strategic and results-driven SRE Golden Signals Engineer to define and drive the observability roadmap across all platforms. This role is responsible for establishing a consistent approach to monitoring (including synthetic monitoring) and alerting to leveraging golden signals to enhance system reliability and operational efficiency. The SRE Golden Signals Engineer will work closely with the Center of Excellence teams, Tech leads, and US remote-based resources to build a unified observability strategy and ensure alignment with organizational goals.

This role is remote to 3450 Lakeside Dr, Miramar, Florida 33027 or 5360 Legacy Drive Plano, TX 75024, this position will be required to report in office for project support as needed.

Associate Referral Reward Eligible

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• This role is responsible for establishing a consistent approach to monitoring (including synthetic monitoring) and alerting to leveraging golden signals to enhance system reliability and operational efficiency.
• The SRE Golden Signals Engineer will work closely with the Center of Excellence teams, Tech leads, and US remote-based resources to build a unified observability strategy and ensure alignment with organizational goals.
• Act as a trusted advisor in Application Performance Management as well as Infrastructure Management using the New Relic platform.
• Act as a subject matter expert on the New Relic platform and its technology, combining product expertise with your skills and experience.
• Consult with customers to understand, and then meet, their business and technical goals
• Define and implement Service Level Indicators (SLIs) and Service Level Objectives (SLOs) to enhance reliability and performance.
• Educate teams on SRE maturity, starting from basic monitoring to distributed tracing and beyond.
• Partner with senior managers and application teams to define, refine, and implement SLOs that align with business needs.
• Act as an SRE evangelist, advocating best practices and ensuring adherence across teams.
• Build and optimize New Relic dashboards for performance insights.
• Drive the evolution of performance engineering into modern SRE practices.
• Build and optimize New Relic Synthetic Monitoring to proactively catch and resolve issues.
• Identify key “Business Modeling” integration and automation opportunities, especially around reporting, alerting, dashboards, SLAs, etc.
• Onboard applications into New Relic
• Analyze performance data and assist with performance troubleshooting / tuning of customer applications, architecture, procedures and practices
• Work closely with customer application team leads to onboard to New Relic
• Ensure effective monitoring of critical business applications
• Deploy, administer, configure and maintain New Relic technology
• Build and enhance dashboards, reports and alerts to meet customer requirements
• Help customers troubleshoot, profile, and predict application performance issues
• Mentor and train application teams on New Relic technology and best practices
• Participate in project scoping
• Build relationships that support the successful adoption and integration of New Relic products throughout the application lifecycle
• Perform other duties as assigned.
  
  

Knowledge, Skills, & Abilities

• Collaborate to build relationships across various IT departments
• Ability to take total ownership of assigned components with minimal supervision
• Excellent problem-solving and troubleshooting skills
• Aptitude for learning new technologies. (Serverless, Cloud Architecture, etc.)
• High level investigative skills in working with developers to resolve system-wide technical problems that cut across all areas of mission critical software and IT infrastructure
• Strong communication skills - both verbal and written.
• Written skills should include extensive technical documentation experience
• Must be able to handle multiple tasks with changing priorities and be able to communicate changes in scope and schedule to others on the team.
• Knowledge in Agile/Lean development methodology.
  
  

Qualifications

Minimum Qualifications:

• High School Diploma and/or GED.
• 3+ years of experience in DevOps and/or SRE to include:
• Implementing New Relic technologies and APM strategies throughout the software application lifecycle to provide real-time analytics to help our customers proactively avoid performance issues.
  

Preferred Qualifications

• Bachelors degree in Computer Engineering or equivalent IT degree.
• Identify issues and to rapidly diagnose and resolve problems should they occur.
• Version control experience (GIT)
• Linux/Windows experience
• Software Development Life Cycle (SDLC) deliverables
  
  

Physical Requirements

• While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment.
• Occasionally may need to reach, stoop, or kneel.
  
  

Salary And Benefits

At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.

• Salary Range: $89,313.08- $101,816.91   
• Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc.)”
• Health Insurance
• 401(k)
• Disability
• Life Insurance
• Paid Time Off
• Voluntary Benefits
  
  

Aventiv Privacy Policy

• aventiv.com/privacy
  
  

Equal Employment Policy

Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.

Auto req ID

445407BR

Minimum Education Required

High School/GED

Job_Category

Information Technology

City*

Miramar

State*

Florida

Job Code

IT Information Technology

Affiliate Sponsor

Aventiv Technologies

Salary Range

$75,000-$100,000