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Service Now – Senior Subject Matter Expert ID-12239

Job Title: Service Now – Senior Subject Matter Expert

Location: Remote

Eastern, Central and Mountain time zones.

US Citizenship is Required - Ability to pass enhanced background screen (criminal, financial, drug) for Public Trust clearance.

Description

  • The qualified individual must have the ability to work with client and stakeholders in building and supporting a FedRAMP High Gov cloud SaaS service management solution. This SaaS offer will leverage the suite of ServiceNow packages and modules.
  • This position will require the individual to build and operate solutions based on leading ServiceNow technology and best practice.
  • As a ServiceNow subject matter expert, you will be responsible for supporting, analyzing and further enhance the client solution.
  • You will utilize your existing Service Management / ServiceNow, Market knowledge and technical expertise to support the customer needs and develop value propositions with the ServiceNow SaaS offering.

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Typical Duties

  • Key Contributor to the ServiceNow SaaS Solution implementation, your role will include such activities as:
  • System configuration.
  • Development of custom features on client and server side.
  • Technical consulting.
  • Technical specifications preparation.
  • Testing support, rollout support and others.
  • Follow implementation standards and technical best practices related to the SaaS offering.
  • Provide expertise on technical questions, related to ServiceNow platform.
  • Understand the business needs and the needs to standardize processes (ITIL) and build this into the design and deliverables.
  • Write Knowledge Management articles for the ServiceNow Platform.

Qualifications

  • Bachelor’s Degree and a minimum of 16 years of experience. Additional 4 years of experience may be accepted in lieu of the degree.
  • Minimum of 5 years of ServiceNow specific deployment experience.
  • Must have ServiceNow SaaS Platform experience.
  • Must have experience with ServiceNow domain separation and ITSM.
  • Must be able to build and deploy catalog items including workflow or flow designer.
  • Must understand the use of UI actions, UI policies, and business rules.
  • Must understand ACL’s and how items are impacted with ACL’s.
  • Must be able to support the upgrade process when moving ServiceNow to a new version.
  • Must be a US Citizen.
  • Must be able to obtain and maintain the required agency clearance.

Preferred Qualifications

  • Experience with JavaScript and performing scripted actions in ServiceNow.
  • Government contracting experience (is a plus).
  • FedRamp experience is a plus.

Thanks & Regards,

Ravi Rajbhar

US IT Recruiter

Lucid Technologies Inc

E: Ravi.r@lucidtechinc.com

C: +1 214-385-4144 Ext:209

W: www.LucidTechINC.com

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