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Senior Talent Sourcer ID-11989

April 19, 2025

Help Scout is a remote first company, with 115 employees working from 80+ cities all over the world to build helpful, human customer service tools. Our mission is to support small businesses with tools that make customer support more helpful and human. Today we’re supporting more than 12,000 of them — we’re passionate about this stuff! We’re also a Certified B Corporation.

As the first dedicated Senior Talent Sourcer, you’ll join a Talent Acquisition team that puts candidate experience above all else. This is an exciting opportunity to be the first sourcer and spread your wings to build up our sourcing muscle and expertise. We place high value on hiring candidates that we’ve sourced, so your opportunity to make an impact on our growing team is outstanding.

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This is a full-time, remote position.

About the Role:

You’ll build and execute sourcing strategies to find excellent talent through researching, networking, internet searches, and other creative methods you know about. You’ll leverage your knowledge of organizations, platforms, and networks to attract and engage talent.
A big piece of the role will be sourcing and identifying passive candidates in order to build a pipeline of high potential talent that you’ll be able to quickly pull together and share with our recruiters to efficiently fill high demand roles.
You’ll be a valued partner to our recruiters and hiring managers and help them understand how the requirements of the role map to the market and fit into our organization.
Your priority will be identifying great candidates for harder to fill and high value roles. For example, you might help us identify our first Sales Engineer, provide leads to fill an executive leadership role, or help us understand the landscape for data scientists.
In addition to a passion for researching people and profiles, you’ll also understand market trends, company behaviors, and talent mapping. We’ll trust you to have your finger on the pulse of the candidate landscape and share your opinions along the way.
You’ll also track and analyze data on sourcing and conversion efforts to understand the efficacy of your sourcing strategies and drive improvements as needed.
Salary: We have an internal transparent salary matrix for each team. Read more about how we approach compensation here! For this role, we have $100,000 to 111,000 USD slated in the budget.

About You:

You are a curious person by nature and love digging deep to find great talent or uncover a new way to do something.
You’ve been a sourcer before in the tech space and have a proven track record of finding amazing talent for SaaS companies. But more than that, you truly love sourcing and spending hours deep in the hunt for great people.
You geek out about data, organization, and tools, and can effectively share what you know and how you know it
You are genuinely invested in Diversity, Equity, and Inclusion and all of your sourcing work is through this lens. You understand that diverse teams are more successful and are constantly thinking about how to make your candidate pool more diverse.
You love creative approaches to sourcing and finding great talent — you’re at home in LinkedIn but go beyond that channel to build your pipelines.
Experience using Lever(ATS), Gem(CRM), LinkedIn Recruiter, Boolean searches, and you have other tricks up your sleeve to share.
You believe remote teams are the future of work, or are at least curious about being part of a remote-first team. It’s a bonus if you have experience working with and hiring for remote teams.

Who You'll Work With:

Leah Knobler — You’ll report to Leah (Lay-uh, like the Princess), our Director of Talent Acquisition, who loves building diverse, outstanding teams while having fun.
Mary Grissom & Will Cuadra — our stellar recruiters! You’ll collaborate with them on the regular to help find and hire great talent.
Our Hiring Managers — you’ll support our HMs from all areas of the business with a particular focus on our harder to fill roles.

Benefits

Competitive salary - Our salary formula is public to all employees (but doesn't divulge your specific salary) and we update it at least once per year. Your salary is the same no matter where you live. Our goal is to pay at or above the market rate of a US-based tech hub like Boston or Seattle.
Health and dental insurance - We cover you and your family's health/dental insurance 100%. If you are based in the US, we'll cover you on our Aetna policy. If you're based outside the US, we'll reimburse your out-of-pocket health and dental insurance costs.
Long-term/short-term disability insurance & life insurance - we cover 100% of the premiums for LT/ST disability insurance and base life insurance. You also have the option to purchase supplementary life insurance through our provider (currently US only).
Flexible vacation - Take time off when you need it! We recommend 3-4 weeks in addition to public holidays, but there are no firm rules. We trust you.
Sabbatical - After you've been at Help Scout for 4 years, you get a month of paid vacation (in addition to regular vacation) and $2,500 to spend towards travel, learning, projects or anything else during your time off. Read about what our CEO did.
Paid parental leave, including adoption - 12 weeks of paid leave for all new parents.
401k with 1% match- via Betterment for Business (currently US only)
Personal Development stipend - Up to $1,800 per year to improve your craft
Bonuses - everyone is eligible to receive a quarterly bonus up to 8% based on shared company revenue goals.
Set you up for success — we’ll get every new teammate a Mac laptop or equivalent of their choice, and provide a $1500 stipend so you can feel ready to work from home. We also cover up to $350 USD per month if you'd like to rent a co-working desk somewhere.
Complete transparency - Everyone has full access to business metrics and financial information about the company.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Other Jobs You May Be Interested In

About the Role:

About You:

Who You'll Work With:

Benefits

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?