Senior Director - Client Partner Executive, Technology, Media & Telecom (TMT) ID-17225

📋 Description

• Serve as the senior executive relationship owner for assigned accounts within the TMT segment. • Develop strategic partnerships with client executives by understanding their business challenges and aligning Conduent’s capabilities to address them. • Collaborate with internal teams—including delivery, solution architects, and business development—to ensure service excellence and identify expansion opportunities. • Lead account planning efforts, including growth strategies, renewal planning, and risk mitigation. • Drive revenue and margin growth by expanding service offerings, negotiating renewals, and pursuing new business within existing accounts. • Monitor and manage account-level financial performance, delivery metrics, and client satisfaction. • Provide industry and market insights to influence solution development and go-to-market strategies. • Ensure compliance with contracts, manage escalations, and oversee the resolution of complex issues. • Act as a Conduent brand ambassador and thought leader in the TMT segment.

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🎯 Requirements

• 10+ years of experience in enterprise account management or client relationship roles in the Technology, Media, or Telecom industry. • Demonstrated success in managing complex accounts and growing long-term client relationships. • Strong knowledge of BPO, CX, or digital transformation services. • Excellent communication, executive presence, and strategic thinking skills. • Proven ability to influence cross-functional teams and drive results in a matrixed environment. • Self-starter with exceptional problem-solving and organizational skills. • Bachelor's degree or equivalent work experience required; advanced degree preferred. • Ability to travel as needed.

🏖️ Benefits

• Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one. • Retirement Savings: Robust programs to help you secure your financial future. • Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more. • Career Growth Opportunities: Paths for advancement within a global organization. • Paid Training: Learn while you earn with award-winning learning platforms. • Paid Time Off: Competitive PTO packages to help you recharge. • Great Work Environment: Join an award-winning culture that values diversity and inclusion.

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