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Senior Business Analyst, Claims - MCE(REMOTE) ID-12442

April 23, 2025

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility.

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Job Responsibilities

Collaborates with multiple stakeholders to gather requirements for the build out of Power BI dashboards and various reports to provide performance insights and tracking of KPIs to all layers of the organization.
Work with multiple data sources including internal claim system data, external TPA data, vendor data and user provided data to provide key insights into business performance and opportunities for improvement.
Collaborate with supporting functions such as IT, AMS (Internal LEAN team), Strategic Analytics (Predictive modeling team) and others to deliver innovative solutions to address meaningful business issues.
Compile information into cohesive and succinct presentations to deliver key insights and trend analysis to senior leaders including the Chief Claims Officer on a regular basis.
Partner with the TPA Oversight team to build out and to improve TPA data quality and build a TPA Performance Scorecard that can be leveraged to drive business decisions around TPA performance and utilization.
Partner with Vendor Management and Litigation Management teams to identify, develop and analyze KPIs that drive expense efficiency where we engage external partners.
Collaborate with senior leadership on the build out of task based staffing and capacity models for the major lines of businesses handled internally and produce reports to monitor staffing expense.

Required Skills/Experience

Background in P&C insurance is required
5-7 years experience working with Power BI, COGNOS or other business intelligence and reporting services
Understanding of SQL database functionality, experience with Microsoft Excel spreadsheet knowledge, formulas, pivot tables, queries, macros, etc.
Smartsheet experience
Ability to work with multiple systems / datasets for aggregation and analysis
Strong ability to troubleshoot and problem solve
Adept at identifying opportunities and strategies to improve existing process efficiency (proactive and reactive)
Ability to understand and recognize key drivers of the business as well as forecast how various levers can impact business trends and results
Excellent communication skills in addressing business and technical matters with members of senior management and the technical teams
Excellent client-facing skills, includes internal stakeholders and potentially external vendors
Ability to collect and gather requirements from clients and utilizing with requirement gathering using a variety of methods to uncover client needs
Strong insurance business acumen as well as technical solutions expertise
Experience delivering results as an individual contributor as well as in a team setting
Strong collaboration and partnering skills to work directly with management to identify scope and requirements to effectively align analysis with evolving criterion
Strong professional and executive presence to interact with all levels including senior management

Education

Bachelor's degree from an accredited university or two or more insurance industry designations or four additional years of related experience beyond the minimum experience required above may be substituted in lieu of a degree.
Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above range may be modified in the future
Click here to learn more on available benefits

#LI-SW1

#LI-REMOTE

For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.

Zone 1: $83,623 - $105,200/year

Zone 2: $97,110 - $122,200/year

Zone 3: $107,900 - $135,800/year

Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.

Click here to learn more on available benefits.

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you.If this job isn't the right fit but you're interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch's Talent Acquisition team.

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Common Interview Questions And Answers

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2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

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8. HOW TO PRIORITIZE WORK?

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9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Other Jobs You May Be Interested In

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?