Senior Analyst-Global Partnerships & Marketing, TLS ID-15864

May 26, 2025

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At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

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The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

American Express entered the travel agency business in 1915 and today is one of the world’s largest luxury travel and lifestyle service networks. The Travel & Lifestyle Services (TLS) business provides exclusive access, differentiated value, extraordinary service, and unrivaled expertise to premium Card Members seeking leisure or business travel, as well as a variety of lifestyle services. The TLS COE (Center of Excellence) is tasked with uniting the travel and lifestyle benefits and strategic travel partner relationships globally to create structured and focused plans towards advanced Card Member engagement with Amex travel benefits.

The Global Strategic Partnerships and Marketing (GPM) within TLS/American Express Travel brings together the best travel partners in the world to create unparalleled value and unforgettable experiences across the travel journey - and amplifies this to Card Members wherever they are.

The Senior Analyst, Global B2B and Industry Marketing will be part of the Global Industry Engagement team in TLS' GPM. This team is responsible for demonstrating premium value to our travel partners by demonstrating our thought leadership, relevant and curated data insights, and a well-articulated value proposition across the industry, and in partner conversations.

Key responsibilities include:

Own and craft the continued evolution of the American Express Travel B2B 65 value story slides by acquiring the data updates from enterprise partners on a regular cadence (monthly, quarterly, and yearly)

Maintain a library of content that underpins our positioning, partner value reinforcement and industry thought leadership e.g. newsletter, partner profiles, value story slides

Collaborate across the enterprise to proactively collect insights and harness the most relevant information that supports and propels our value story; distill this information to craft a global monthly partner newsletter

Diffuse value story into additional channels: cross-functional colleague and executive presentations, sell-in materials, business updates, and talking points with the industry

Manage B2B engagement and communication calendar, identifying and evolving existing opportunities

Qualifications:

Excellent written and verbal communication skills with the ability to transform complex information into impactful messaging

Strong organizational and communication skills (including effectively crafting of presentations)

Experience owning a budget and processing associated invoices a plus

Comfort with ambiguity in a fast-moving organization, and thrives on a high level of autonomy and responsibility

Strong analytical skills, able to digest and distill various sources of data and insights to create clear messages for all levels of leadership

Excellent relationship-building with internal stakeholders

Travel industry experience a plus

Bachelor's Degree required

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