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Sales Product Specialist, Conversational AI ID-6479

Job Description

As an AI Sales Specialist, you'll be responsible for driving the growth and adoption of our full suite of AI products. In this quota-carrying overlay role, you’ll work alongside our Core Account Executive (AE) team, leveraging your technical expertise to prospect, demo, and close deals while delivering value-driven solutions to our customers within the SMB segment.

Main Responsibilities

Sales Goal Achievement:

  • Take full ownership of sales quotas and proactively work towards meeting and exceeding targets within a defined Zendesk territory.
  • Collaborate closely with the core sales team to develop and execute strategic plans to drive revenue growth from both existing Zendesk accounts and new business pursuits.

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Customer Engagement

  • Build and nurture strong relationships with customers, understanding their business challenges and leveraging a value-based selling methodology to align the Zendesk AI portfolio to their goals.
  • Lead and support on all approved AI POC’s. Helping customers with their understanding of the product and provide proof points as to where value will be seen through the adoption of AI.
  • Close collaboration with the AI Success team to proactively identify expansion/cross-sell opportunities through the addition of volume, higher automation rates, and/or new products.
  • Support the construction of commercial modelling, provide expert guidance on a customers usage requirements and forecasted automation rate to ensure AR potential is maximised, whilst remaining aligned to customers requirements.

AI Sales Enablement

  • Act as a subject matter expert for AI solutions, empowering the sales team to excel in AI-related engagements.
  • You'll have ownership for enablement initiatives across an assigned territory. Ensuring product updates, sales plays and market insights are continually communicated to assigned Core AEs to aid prospecting and opportunity creation/qualification.

People Skills

  • A team player comfortable operating across and building long term relationships with frontline sales teams and regional Zendesk leadership
  • Evangelist able to inspire sales teams to excel in AI, whilst remaining obsessed with demand generation and deal execution.
  • The ability to work as part of a large deal pursuit team. Utilising your sales, industry, product and communication skills to provide key insights, value based recommendations and guidance to ensure maximum success rate.

Product

  • In-depth practical knowledge and understanding of the AI Agent portfolio, with an ability to build and present demo’s, tailored to each customers specific needs.
  • In-depth knowledge of artificial intelligence technologies and their practical application to enhance both customer and agent experiences in contact centres.

Requirements

  • Proven experience in a quota-carrying sales role. A focus on Conversational AI solutions or the CX space is preferrable.
  • Results-oriented with a track record of meeting or exceeding sales targets
  • Excellent communication and interpersonal skills
  • Willingness to travel as needed
  • Experience in an overlay AE/co-sell role is preferable

If you have a demonstrated history of meeting sales targets, are excited by AI and the capacity to inspire and elevate a sales team to excel in AI sales, we strongly encourage you to submit your application.

Where We Work

Fully Flexible

In this role, you’ll work primarily remotely with the support of a dynamic and caring team. We’ll provide you with the digital tools and experiences to be together–even when we’re apart. Being digital first doesn’t mean we’re digital only. You’ll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person.

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