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Retention Specialist - Fully Remote - Florida Residents Only ID-12443

*** This opportunity is open to Florida residents ONLY. ***

Say good bye to fighting traffic and say hello to a work from home office environment.

Break free from the script and join a culture that prioritizes people and purpose.

Imagine working for a company with a collaborative, uplifting, and growth-oriented culture—here, your contributions are acknowledged, rewarded, and your professional development is our top priority.

Now that we have your attention, read on.

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Position Summary:

Most Contact Centers suck, ours doesn’t!

Are you a natural problem-solver who thrives on turning challenges into opportunities? As a Retention Specialist at Delta Defense, you’ll have the chance to connect with USCCA members on a personal level, helping them see the real value in their membership while making a meaningful impact in their lives.

Your role isn’t just about retention—it’s about purpose-driven conversations that empower and protect others. With a competitive pay structure that rewards your dedication, your hard work won’t go unnoticed. If you’re ready to be part of a high-energy team where people, purpose, and pay drive success, this opportunity is for you. Let’s talk!

Are you ready for a career you can BELIEVE in?

  • Do you have a strong belief in the 2nd Amendment?
  • Do you support the natural-born right to armed self-defense?
  • Do you believe in the mission of the U.S. Concealed Carry Association (USCCA)?

Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Service for the USCCA. The USCCA safeguards life, freedom, and finances for responsible American gun owners. Learn more about the USCCA at https://www.usconcealedcarry.com/

Elevate your career with us and reap the rewards of your success!

  • Starting hourly wage is $22.00 per hour plus incentives
  • 23 Days of Personal Time Off, 8 Company Holidays, plus paid day of Volunteer Service annually
  • Personal Protection, Fitness, and Home Office Reimbursement Program ($500 Annually)
  • Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD & LTD
  • Complimentary USCCA Elite Membership & Store Discounts

Essential Duties & Responsibilities:

  • Develop and implement customer retention strategies to increase loyalty and retain business.
  • Prevent cancellation of services by offering alternative solutions during inbound calls.
  • Be clear, confident, concise and professional on the phone.
  • Deepen member relationships through needs assessment.
  • Ensure consistent follow up with members as needed.
  • Coach, mentor and train other team members as needed.

Skills/Abilities and Education Requirements:

  • High school diploma or equivalent required.
  • 1 year+ of retention-specific sales experience preferred.
  • Required to pass and maintain Producer Property and Casualty License. Paid Training is provided for all hires.
  • Excellent communication skills with the ability to quickly establish rapport with people.
  • Strong conflict resolution skills and able to remain calm in stressful situations.
  • Relentless follow-through and ability to balance multiple priorities.
  • Possess a high level of professionalism and confidentiality.
  • Confident, competitive and dependable.
  • Demonstrates the Core Values of Delta Defense, LLC.

** Must be able to complete Full Time PAID Training (Monday-Friday) for the first 8 weeks upon hire.

Training is delivered virtually.

Currently hiring for this opportunity from the state of Florida ONLY!

This is a Full Time 40 hour/week position with 8 hour shifts. Now hiring for the following shift:

  • Sunday - Thursday, 10:30am - 7:00pm (CDT)

Why YOU should Work at Delta Defense!

  • We are a fun, fast-paced, and rewarding place to work and grow!
  • Nationally recognized in 2023 and 2024 as a Newsweek Top 100 America’s Most Loved Workplace.
  • Top Workplaces USA award in 2022!
  • Named on Inc. 5000 “Fastest Growing Private Companies” list 13 years in a row!
  • Milwaukee Journal Sentinel “Top Workplace” award 7 years in a row!
  • Milwaukee Business Journal “Best Place to Work” award 6 years in a row!

After submitting your application, you will be asked to complete an online assessment required to advance in the candidate review process. We look forward to receiving your application!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...