REMOTE Service Desk ID-14503

January 22, 2025

Job Description

Insight Global is seeking a strong Service Desk Technician for a large, enterprise level building supplies manufacturing company. This position is FULLY REMOTE. This person will be the frontline support for internal customers nation-wide, responsible for password resets, software / hardware troubleshooting, VPN support and connectivity issues. We are looking for an experienced service desk technician who is comfortable in a fast-paced environment with a background working in a call center with excellent customer service skills. You will be taking inbound calls through Cisco Finesse, logging tickets via Service Now and handling password resets for Active Directory, Ceridian Dayforce and Foundations E-Learning Platform.

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This is a 3-6 month contract looking to pay $22/hr with extensions and conversion to FTE possible.

2 openings will have a 5am CT start time (M-F, 40 hours/week)

1 opening will have a 10am CT start time (M-F, 40 hours/week)

A PC, docking station, extra monitor and headset will be provided. Please apply right away if you are interested!

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances

Skills and Requirements

- 3+ years Help Desk Experience, ideally providing remote support in a call center environment with an excellent customer service background

- A+ certification

- Strong Technical Aptitude (Active Directory, VPN, Network Printers, Microsoft Outlook, Mobile Device Management, etc.)

- Experience in call center (30+ call/day)

- Ticketing Experience (ServiceNow preferred)

- Experience logging calls from end users

- Excellent Communication Skills

- Able to pass a background and drug test null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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