Remote Online chat specialist ID-6933

March 3, 2025

State Farm is looking for a Remote Online Chat Specialist to provide exceptional customer service through live chat. As a key part of our customer support team, you will assist customers with inquiries, policy information, and troubleshooting while ensuring a seamless online experience. If you have strong communication skills and a passion for helping others, we’d love to hear from you!

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Responsibilities

Engage with customers via live chat to answer questions and provide solutions.
Assist with policy inquiries, claims, billing, and general account support.
Maintain professionalism and empathy in all customer interactions.
Accurately document customer interactions and escalate complex issues as needed.
Work closely with other departments to ensure customer concerns are resolved efficiently.
Stay up to date with company policies, products, and services.

Requirements

High school diploma or equivalent (Bachelor’s degree preferred).
Previous customer service or online chat support experience is a plus.
Strong typing and written communication skills.
Ability to multitask and respond quickly in a fast-paced environment.
Problem-solving skills with a customer-focused approach.
Reliable internet connection and a quiet workspace for remote work.

Benefits

Competitive salary.
Comprehensive health insurance (medical, dental, vision).
401(k) retirement plan with company match.
Paid time off and holidays.
Professional development opportunities.
Employee discounts on State Farm services.

Why Join Us?

At State Farm, we believe in putting people first—our customers and our employees. We offer a supportive and inclusive work environment where you can grow professionally while making a difference in people's lives. If you're looking for a rewarding career with a trusted company, this is your opportunity!

How to Apply

Ready to join our team? Apply today by submitting your application online at State Farm Careers . We look forward to meeting you!

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Common Interview Questions And Answers

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This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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