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Remote Intake Specialist - Personal Injury ID-4263

Job Overview

We are seeking a dedicated and empathetic Personal Injury Intake Specialist to join our esteemed legal team in a fully remote position. In this vital role, you will manage incoming calls, assess the needs of prospective clients, and deliver exemplary customer service. Your primary responsibilities will include determining client eligibility and evaluating the potential value of their cases, ensuring that each individual feels supported and informed about our legal services.

As a Personal Injury Intake Specialist, you will be part of a reputable law firm committed to advocating for individuals affected by the negligence of others. Your contributions will significantly impact the lives of clients facing challenging situations while allowing you to collaborate with a distinguished legal team.

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Key Responsibilities
  • Manage inbound calls with an emphasis on providing outstanding customer service
  • Conduct interviews with potential clients to collect essential information and evaluate their case eligibility
  • Complete client intake documentation and maintain ongoing communication with clients throughout the intake process
  • Utilize empathy to connect with clients, ensuring they have a clear understanding of the legal process
  • Build strong rapport with clients swiftly, maintaining a professional yet compassionate demeanor
  • Clearly articulate the services offered by our firm and how we can assist each client
  • Organize and manage client information utilizing case management software and additional resources

Required Skills

  • Exceptional communication and interpersonal skills, with a strong ability to empathize with clients in difficult situations
  • High attention to detail and the capacity to multitask while remaining focused
  • Previous experience in a customer service or call center environment
  • Experience in a legal setting (e.g., law firm or similar) is essential
  • Proficiency in using case management software is advantageous

Qualifications

  • High school diploma is required; an associate’s or bachelor's degree is preferred
  • Proven experience in customer service or call center roles
  • Background in a legal environment is required

Career Growth Opportunities

This position offers substantial opportunities for professional development within a well-respected law firm, enabling you to enhance your skills and deepen your knowledge in the legal field.

Company Culture And Values

Our firm fosters a culture of compassion and empathy, creating a supportive atmosphere for both clients and team members. We are dedicated to making a positive impact in our community through our legal services.

Compensation And Benefits

Eligible employees will enjoy paid vacation, sick leave, and holidays.

  • Group benefits including medical and vision insurance
  • Annual salary ranging from \(32,500 to \)45,000, commensurate with experience.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...