Remote Healthcare Scheduling Specialist | Patient Experience ID-7219

March 5, 2025

Job Overview

We are seeking a dedicated Healthcare Patient Scheduling Specialist to join our mission-driven team remotely. In this pivotal role, you will enhance patient experiences and play a vital part in reshaping the interaction between patients and healthcare services.

Key Responsibilities

Deliver high-quality patient support by professionally managing inbound calls with empathy and efficiency.
Address and resolve patient concerns by employing de-escalation techniques and providing thoughtful solutions.
Initiate outbound calls for rescheduling appointments and gathering essential information.
Collaborate with the call center team to elevate service quality and improve patient interactions.
Efficiently triage patient inquiries to ensure they reach the appropriate healthcare professionals.
Leverage your knowledge of commercial health insurance and medical terminology to assist patients effectively.
Uphold strict HIPAA compliance and safeguard sensitive patient information.

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Required Skills

A minimum of one year of relevant experience in customer service, healthcare, or a medical office environment.
Proficiency in MS Office, databases, and electronic health record (EHR) systems; familiarity with AthenaHealth is a plus.
Strong communication and problem-solving abilities with a focus on patient satisfaction.
Capacity to multitask and navigate various systems with ease.
Understanding of medical insurance types and their coverage processes.
Exceptional attention to detail and organizational competencies.

Qualifications

At least one year of customer service, healthcare, or medical office experience.
High school diploma or equivalent; relevant certifications are advantageous.

Career Growth Opportunities

This position offers significant potential for professional development and skill enhancement within the healthcare sector. You will be part of a collaborative environment that supports career advancement.

Company Culture And Values

Our organization prides itself on a supportive, mission-driven culture that values each team member’s contributions. We are committed to improving healthcare experiences and fostering a collaborative work environment.

Compensation And Benefits

Salary: $21.00 - $30.00 per hour
Comprehensive benefits package available after 90 days of employment.
Flexible 8-hour shifts to accommodate your work-life balance.
Paid time off and additional benefits offered after 90 days.

If you possess a passion for enhancing patient experiences and are eager to join a team making a difference in healthcare, we encourage you to apply today!

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