Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Pay Range: $68,600.00 - $103,000.00

Job Description

Job Duties

• Develops instructional materials, aligned with identified learning objectives, course competencies, and instructional interventions, to support both student self-service use and use in virtual one-to-many events.
• Provides effective, relevant, and engaging one-to-many virtual events aligned with identified learning objectives.
• Continually develops knowledge, skills, and expertise through active participation in faculty learning community and other developmental opportunities.
• Provides proactive, relevant, timely, and effective one-to-one virtual instruction to students in a specific course or domain.
• Facilitates student communities to support peer collaboration, effective faculty interaction, and student development.
• Student-centered and provides effective one-to-one virtual coaching to help students achieve personal, academic, and career goals.
• Adapts instructional and coaching practices to common and typical student needs.
• Performs other job-related duties as assigned.

KSAs

• Subject-matter expertise in the assigned content and skills of the course(s)/domain(s)
• Strong knowledge of how student characteristics interact with different learning needs common to the course(s)/domain(s)
• Strong communication skills with the ability to moderate online student communities to encourage engagement and learning.
• Ability to use information from student profiles, learning behaviors, and interactions to identify individual student needs.
• Demonstrates respect for and value of diverse perspectives and experiences.
• Ability to adapt standard resources, templates, and instructional plans for the needs of individual students or groups of students.
• Ability to apply adult learning principles and instructional skills to build student competency in a virtual one-to-one setting.
• Provide encouragement for student self-reflection and metacognition to improve competency in learning objectives.
• Flexibility to adjust instructional approach depending on individual student needs and preference.
• Skilled at using data to identify students in need of proactive support, with the ability to select appropriate tone and content for proactive outreach.
• Ability to adapt the timing, modality, and frequency of outreach/contact to individual student needs and preferences.
• Strong active listening skills and emotional intelligence with the ability to build relationships with adult students.
• Solid understanding of coaching strategies to support personal, academic, and professional development in adult students.
• Willingness to engage in regular self-reflection and re-evaluation of beliefs, perspectives, and approaches to improve equity.
• Proficient in developing presentation materials that align to specified objectives and are visually engaging, understandable, and accessible.
• Ability to develop learning facilitation experiences and effective, formative self-assessment activities aligned with specific objectives to advance student learning.
• Skilled at implementing relationship-building activities for online student communities.
• Ability to facilitate synchronous student interaction in a virtual environment.

Minimum Qualifications

• Master’s Degree in a related field and all applicable licenses or certifications.
• 3 years of relevant IT professional experience.
• 2 years of highly successful practice, based on student outcomes, in the role area/practice.
• ITIL certification required
• Demonstrated subject matter expert in assigned content or practice area(s).
• Up to 20% travel

Preferred Qualifications

• Terminal degree and all applicable domain-specific licenses or certifications.
• Strong experience with distance education and distance learning students.