Remote Field Service Specialist. ID-3292

job summary:

Remote Field Service Rep needed for a growing organization primarily focused on heavy industrial hydraulic products for a variety of industries, this role specifically focused on troubleshooting customer issues with attention to communication both internally and with customers. This role involves 50%+ travel (domestic & international) and is looking for a candidate comfortable with minimal management.

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responsibilities:

  • Provide onsite and phone support for machinery & products.
  • Complete all administrative paperwork in a timely manner (expense reports, timesheets service and project/product issue findings, and customer experience reports).
  • Collaborate with internal teams, including Sales, Engineering, and Production, to report field issues and/or customer feedback.
  • Assists in training customers on Columbia Industries equipment.
  • Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with customers and coworkers, and the ability to communicate effectively and remain calm and courteous under pressure.
  • Follows all appropriate process documentation procedures.
  • Maintains safe working conditions while on the customer's site and identifies potential hazards.
  • Able to oversee field jobs that are not often the same issue or solution to resolve it.
  • Able to produce a written travel expense plan and scope of work to resolve a customer issue.
  • Work at a customer site.
  • Able and willing to support the Mississippi plant when not in the field or traveling.

qualifications:

  • Experience level: Experienced
  • Minimum 2 years of experience
  • Education: Associates

skills:

  • Technical Support
  • Scrap Metal
  • Field Service
  • Electrical
  • Hydraulics
  • Mechanical

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status

Remote Field Service Specialist. ID-3292

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