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Remote Customer Support: Inbound Messaging - Japanese - Music Streaming (EGR) ID-4530

Are you passionate about music and thrive on providing exceptional customer service? Apply to this opportunity today!


ModSquad has partnered with a top music streaming service and we are currently seeking experienced Customer Support Representatives to join our team.

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This is a fully remote opportunity and as a member of this team, you will respond to customer inquiries via inbound messages in Japanese.


Please note: In order to ensure adequate proficiency, qualified applicants will have to complete language assessments in Japanese and English.

Orientation Hours, Production Hours and Project Commitments (All times in Pacific Time):

  • 40 hours per week are required for the 8-week orientation period:
  • - Orientation phase 1: 4 weeks, 4 AM - 1PM
  • - Orientation phase 2: 4 weeks, self scheduled between the hours of 7 AM - 10 PM
  • Production: Daily, 7 AM - 10 PM.
  • If you need help making the time zone conversion, this is a great tool: https://www.worldtimebuddy.com/. Just use 'Sacramento, California' as your first location and select your location to convert the Orientation, Nesting, and Production hours to your local time.
  • Project Commitments:
  • - 25 hours per week
  • - 8 hours are required on Saturday and/or Sunday).
  • - 180 days (as needed by ModSquad)

Who Are You?

  • You have strong desire to create a unique experience for each individual customer.
  • You truly enjoy providing exceptional Customer Support and can quickly identify all/any issues the customer may have.
  • You've provided Customer Support via inbound web messages in the past.
  • You've provided web messaging support to 3-5 customers at the same time.
  • You are professional/business level proficient in Japanese and English.

Workspace Requirements:

  • Dedicated laptop or desktop computer with Windows 10 or above
  • Willingness to install MSQ security software and 2FA app on your mobile device.
  • Access to a webcam or smartphone capable of taking pictures
  • Stable broadband internet connection of 25 MBS or greater
  • 8 GB RAM or better
  • Dual monitors highly recommended
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