Overview:

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Responsibilities:

• Assumes overall administrative responsibility for all functions relating to follow-up after the care plan has been created by the Clinician.
• Serves as a leader for the Follow-Up Coordinator team.
• Closely adheres to the Medical Standards and Guidelines when completing follow up.
• Practices a patient focused approach to healthcare as demonstrated by interactions showing respect, knowledge, responsibility, compassion and access to care.
• Provides education, accurate information and answers questions objectively about medical services offered at the affiliate with special focus on sexually transmitted infections in a caring, non-biased, non-judgmental and non-directive manner.
• Explains medication and education materials to patients to ensure understanding of materials and services, and ensures that patients with limited English proficiency receive information in the language which they best understand.
• Reviews test results with patients and when appropriate, educates patients with abnormal results regarding the nature of the problem, method and treatments prescribed, and instructions and information about proper follow-up, including referral to appropriate medical, financial, and social service resources when necessary.
• Evaluates patients’ ability to comprehend teaching materials and adjusts education as necessary; evaluates patient comprehension.
• Actively provides emotional support to patients.
• Consistently utilizes an empathic approach to patient care delivery.
• Provides compassionate care to patients using a holistic approach ensuring that patients’ physical, mental, social and emotional needs are addressed.
• Monitors clinician approval queue and advises Clinician when plans need to be created.
• Tracks and follows up on abnormal results in electronic health record system (EHR).
• Generates letters for abnormal results including reviewing the printed letters, confirming the letter reflects accurate lab test result information, and ensuring the letters are mailed.
• Performs follow-up by entering actions in the computer system in a method consistent with established best practice:

o Thoroughly documents all attempted contacts in patient’s electronic or paper chart; and
o Ensures system input has been accomplished or required number of attempted contacts completed and documented such in the patient’s record.

• Investigates and reviews pending lab results by reconciling lab orders to lab vendor resulting reports.
• Provides Occupational Health activities in conjunction with organization’s Occupational Health related-policies for employees including review and assessment of vaccine records and administration of Hepatitis B vaccine, flu vaccine and venipuncture for Tuberculosis (TB) testing as needed.
• Assists with the follow-up of referrals.
• Reviews system reports and determines which patients need contacts each week.
• Provides training and assistance to other personnel on follow-up procedures for abnormal lab test results, including training on educating patients about abnormal test results.
• Performs annual Occupational Health employee file audits.
• Assists with administering the annual flu vaccine to all PPGT employees.
• Responds to messages timely; provides directions to health center, hours of operation, types of services offered, takes messages, and makes appointments
• Completes all responsibilities according to established protocols, policies and standard practices in the areas of customer service, ADA and regulatory compliance programs such as HIPAA.
• Has unrestricted access to patient-protected health information (PHI) on paper and electronic forms of health records for purposes of treatment, payment, and/or healthcare operations. The use of a patient’s protected health information should be limited to the information necessary for the specific task being performed or requested by the individual patient. Disclosure of any patient information must be for purposes of treatment, payment or healthcare operation OR must be accompanied by a valid patient authorization. Must adhere to minimum necessary rule.
• Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

Qualifications:

• Associate’s degree in Nursing or Bachelor of Science degree in Nursing
• 2 years of clinical reproductive health care experience (i.e., medical assistant, reproductive health care assistant, Licensed Vocational Nurse, or Registered Nurse).
• Possess a valid registered nurse license issued by the Texas Board of Nurse Examiners or a license issued under a multi-state licensure privilege with another compact state.

Essential Physical Requirements/Working Conditions:

Required Knowledge, Skills, and Abilities:

• Must be able to work the organization’s hours of operation or as required.
• Must be able to travel as required.
• Strong organizational skills and ability to multi-task.
• Ability to exercise initiative, sound judgment, and problem-solving techniques in the decision-making process.
• Skilled in verbal and written communications.
• Ability to provide effective, equitable, understandable, and respectful quality care and services that are responsive to the diverse cultural health beliefs and practices, preferred language, health literacy and other communication needs.
• Ability to work effectively as a team member.
• Ability to provide oversight of compliance and regulatory requirements pertaining to position.
• Possess effective analytical skills.
• Ability to manage details, handle a variety of tasks simultaneously and work under pressure.
• Ability to effectively use organization’s computer systems.
• Be discreet and safeguard confidential information.
• Possess integrity and compliance – can be relied upon to act ethically.
• Organizational Awareness: Demonstrates a comprehensive awareness of the impact and implications of decisions and actions on other areas (departments or clinics) within the agency.
• Recovery Skills: Responds effectively and acknowledges responsibilities when clients (internal or external) experience problems or mistakes; rectifies the situation to restore client satisfaction; seeks information and collaborates with others to take action to implement permanent fixes. Maintains stable performance and emotions when faced with opposition, pressure, and or stressful conditions.
• Interpersonal Sensitivity: Acts in a way that indicates understanding and accurate interpretation of others’ concerns, feelings, strengths and limitations. Uses interpersonal understanding to shape one’s own response.
• Building Relationships: Shows genuine interest in others’ needs and opinions; establishes rapport; earns the confidence and trust of others; demonstrates consistency between words and actions; delivers on commitments.
• Adaptability or Flexibility: Responds with flexibility to shifting priorities and changing work situations; recovers quickly from problems and setbacks; develops new skills to remain competitive. Adapts easily to change, sees the merits of differing positions, and adapts own positions and strategies in response to new information or changes to a situation.
• Coping with Demands of the Position: Uses effective problem solving while working under stress, high volume of work demands and/or time demands; regularly meets deadlines.
• Exemplify the organization’s In This Together values: We Tend to the Team; We Respect and Honor All People; We Jump In; We Try and We Learn; We Care for our Business; and We Return to our Mission.

Agency Standards: