Under general direction of the Health Program Manager, develops and coordinates the operations, processes, and
systems related to a specific City or department program. Leads staff in the implementation of program operations and ensures services are delivered efficiently and effectively. May exercise supervision over assigned staff.

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Work Location
 4335 W. Piedras Dr., San Antonio, Texas (78228)

Work Hours
9:00 a.m. - 5:00 p.m., Monday - Friday; available on the weekends for emergency situations

• Oversees the six sub stations located out in the community. 
• Coordinates the evaluation of program data related to performance metrics and ensures compliance with established rules and regulations.
• Assists in developing and disseminating program guidelines and advises staff on related City policies and procedures.
• Coordinates with community and partner organizations to develop and implement program initiatives and gathers feedback from stakeholders on potential program improvements.
• Assists in developing and managing program budgets and resources to ensure program success.
• Ensures compliance with established program requirements associated with contracts and/or grants.
• Facilitates improvements related to identified operational and technical needs and requirements.
• Coordinates, implements, and evaluates program operations, initiatives, and services.
• Develops and coordinates community outreach related to program initiatives and services.
• Coordinates and facilitates communications with relevant department and city staff regarding program needs.
• Assists, prepares, monitors, and evaluates the annual departmental and/or divisional budget.
• Prepares written reports, summaries, and presentations on program performance, plans, and projections.
• Performs related duties and fulfills responsibilities as required.

• Bachelor's Degree from an accredited college or university.
• Three (3) years of increasingly responsible experience in program or policy analysis, development, and/or management, to include one (1) year of supervisory or lead experience.
• Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility.  Due to CJIS requirements related to system access, the following will result in being disqualified for this position:  Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.
  
• Any applicant selected for this position must have a background check completed with results satisfactory to the City of San Antonio and successfully complete the City of San Antonio’s Cash-Handling Certification Training.

• Master's Degree in Social Work or relevant field or relevant life, work, or volunteer experience.
• Bachelor's Degree from an accredited college or university with major coursework in Social Work, Psychology, Public Health, or a related field.
• Six years of direct client work (preference given to experience in residential, crisis, homeless, or domestic violence shelter program.
• Five years of experience in management, analysis, or policy development in domestic violence.
• Direct experience working with high risk survivors of domestic violence and sexual violence.
• Experience in case management, domestic violence, and victim services.
• Experience and skilled in data entry/collection using an online database to track program outputs/outcomes and use computer software including word processing, spreadsheet, and PowerPoint.
• Experience working with domestic violence, sexual assault, human trafficking, or homeless programs.
• Experience working in a high-stress, fast-paced environment while maintaining a calm and professional demeanor.
• Experience managing a large, diverse staff providing services to victims in crisis.
• Experience operating a 24/7 hotline strongly preferred.
• Experience establishing rapport, trust and boundaries with clients.
• Experience in working with varied ethnic groups and demonstrated cultural competence.
• Experience providing services and case management with people in crisis.
• Demonstrated commitment to engaging and servicing people who have been victimized by family violence, sexual violence, or abuse.
• Demonstrated commitment to equity and respectful engagement with communities.
• Experience developing and maintaining relationships with diverse community partners, including law enforcement and community agencies.
• Familiar with community service programs and case management techniques.
• Bilingual in English & Spanish.
• Valid Class "C" Texas Driver's License.

Applicant Information

• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks.  If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing.  Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

• Knowledge of governmental procedures and policies
• Knowledge of management study principles, project management methods and data analysis.
• Knowledge of government processes, regulations, and standards.
• Knowledge of computer software and hardware applications.
• Knowledge of budget and accounting principles.
• Knowledge of general statistical and quantitative methods.
• Skill in data collection methods.
• Skill in problem-solving and critical thinking.
• Ability to analyze and recommend solutions to management.
• Ability to operate a computer keyboard and other basic computer equipment.
• Ability to assist in the preparation of budgets and accounting systems.
• Ability to develop and implement innovations towards improving the department's operations and delivery of services.
• Ability to communicate clearly and effectively.
• Ability to develop, implement, and evaluate new programs.
• Ability to supervise, evaluate, and monitor performance in accordance with City policies and procedures.
• Ability to perform all the physical requirements of the position with or without accommodations.
• Ability to work primarily in an office environment.