Pharmacy Customer Service Representative Weekend Remote (Full Time) ID-3189

About the position

Carlisle Medical is seeking a Pharmacy Customer Service Representative to join their team in Mobile AL. This full-time remote position focuses on managing the prescription needs of injured workers ensuring efficient and accurate service. The role involves working alternating weekends on a 4-day 10-hour schedule providing an opportunity to work from home during weekend shifts.

Responsibilities

  • Prepares inputs and supports claimant profiles in pharmacy network.
  • Assists pharmacies in adjudication of claimant medications.
  • Coordinates and liaises with client adjusters pharmacies and claimants to ensure accurate assignment of medication benefits.
  • Supports client needs regarding requirements for claimant medications with reporting and data.
  • Manages and updates client and claimant information in multiple systems.
  • Answers questions from claimants adjusters and pharmacies regarding medications.
  • Adjusts to changing processes and needs of various clients.
  • Performs other duties as assigned.

Requirements

  • 3 years related customer service or telephonic experience and/or training preferred or equivalent combination of education and experience.
  • Proficient in the use of computers and multiple software systems.
  • Experienced in Microsoft Office.
  • Strong communication skills including active listening and the ability to ask relevant questions.
  • Excellent written grammatical skills and understanding of proper telephone etiquette.

Nice-to-haves

  • Experience in workers’ compensation law.
  • Editing skills.

Benefits

  • Health insurance
  • Dental insurance
  • 401(k)
  • Paid time off

Pharmacy Customer Service Representative Weekend Remote (Full Time) ID-3189

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