Pharmacy Customer Service Representative Weekend Remote (Full Time) ID-3189
About the position
Carlisle Medical is seeking a Pharmacy Customer Service Representative to join their team in Mobile AL. This full-time remote position focuses on managing the prescription needs of injured workers ensuring efficient and accurate service. The role involves working alternating weekends on a 4-day 10-hour schedule providing an opportunity to work from home during weekend shifts.
Responsibilities
- Prepares inputs and supports claimant profiles in pharmacy network.
- Assists pharmacies in adjudication of claimant medications.
- Coordinates and liaises with client adjusters pharmacies and claimants to ensure accurate assignment of medication benefits.
- Supports client needs regarding requirements for claimant medications with reporting and data.
- Manages and updates client and claimant information in multiple systems.
- Answers questions from claimants adjusters and pharmacies regarding medications.
- Adjusts to changing processes and needs of various clients.
- Performs other duties as assigned.
Requirements
- 3 years related customer service or telephonic experience and/or training preferred or equivalent combination of education and experience.
- Proficient in the use of computers and multiple software systems.
- Experienced in Microsoft Office.
- Strong communication skills including active listening and the ability to ask relevant questions.
- Excellent written grammatical skills and understanding of proper telephone etiquette.
Nice-to-haves
- Experience in workers’ compensation law.
- Editing skills.
Benefits
- Health insurance
- Dental insurance
- 401(k)
- Paid time off
