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Partner Success Director- Global System Integrators ID-12136

Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently. For more information, visit www.gong.io.

We are looking for a dynamic and experienced Partner Success Director to join our Partnership GTM team, focused on managing and driving success within our Global System Integrator (GSI) partnerships. This role will be responsible for building strategic relationships, recruiting and onboarding GSIs, enabling them to deliver value through our solutions, and driving joint business planning to achieve revenue and growth targets. The ideal candidate will be adept at navigating large, complex organizations, aligning partnership goals with company objectives, and ensuring partner activation and sustained success.

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RESPONSIBILITIES
  • Partner Recruitment & Onboarding: Identify, recruit, and onboard new GSI partners aligned with our go-to-market strategy, ensuring they are set up for success.
  • Enablement & Activation: Design and deliver tailored enablement programs to educate and empower partners on our platform, including training, certification, and ongoing support to drive adoption.
  • Joint Business Planning: Collaborate with GSI partners to develop and execute joint business plans, including clear objectives, sales strategies, and performance metrics to drive mutual success.
  • Revenue Growth: Align with sales teams to identify Partner source, co-selling opportunities, influence large enterprise deals, and expand partner-driven revenue pipelines.
  • Relationship Management: Serve as the primary point of contact for GSI partners, building and maintaining strong relationships at all levels to ensure alignment and satisfaction.
  • Performance Tracking & Reporting: Monitor and measure partner performance using KPIs, providing regular insights and recommendations to optimize outcomes and achieve targets.
  • Cross-Functional Collaboration: Work closely with internal teams, including sales, marketing, product, and customer success, to ensure partner needs are met and initiatives are executed effectively.
  • Market Intelligence: Stay updated on industry trends, competitive landscape, and GSI-specific dynamics to proactively drive innovation and maintain a competitive edge.

QUALIFICATIONS

  • Bachelor's degree in Business, Marketing, or a related field; MBA is a plus.
  • 10+ years of experience in partner management, business development, or channel sales, with a focus on managing GSI relationships.
  • Proven track record of driving revenue growth through large, complex partnerships.
  • Strong understanding of SaaS and CRM solutions, with the ability to articulate technical value propositions.
  • Exceptional communication, negotiation, and presentation skills, with experience engaging C-level stakeholders.
  • Strategic thinker with strong problem-solving skills and a results-driven mindset.
  • Familiarity with CRM systems (e.g., Salesforce, HubSpot) and partner management tools.
  • Ability to travel up to 30% to engage with GSI partners as needed.

PERKS & BENEFITS

  • We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family's needs.
  • Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
  • Mental Health benefits with covered therapy and coaching.
  • 401(k) program to help you invest in your future.
  • Education & learning stipend for personal growth and development.
  • Flexible vacation time to promote a healthy work-life blend.
  • Paid parental leave to support you and your family.
  • Company-wide recharge days each quarter.
  • Work from home stipend to help you succeed in a remote environment.
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