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ORC Investigations Manager in Fort Lauderdale, FL ID-4521

February 10, 2025

Job description: OVERVIEW

Be a part of an exceptional team that leads company shrink mitigation and safety initiatives while keeping our Guests, Associates, and Communities at the center of everything they do. The face of retail is constantly changing, and this agile team is at the forefront of the latest Loss Prevention technology and analytical tools that help protect company assets every day. Through operational excellence, innovation, and collaboration, the Loss Prevention team is exceptional at quickly designing and implementing innovative new solutions for diverse Loss Prevention challenges while simultaneously building strong partnerships across Human Resources, Stores Operations, Supply Chain, and Compliance teams. Do you enjoy investigating company profitability opportunities? Are you a proactive critical thinker who loves executing a strategic business plan? Then consider joining the Loss Prevention team today!

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THE IMPACT YOU CAN HAVE:

The Organized Retail Crime (ORC) Investigations Manager works closely with various internal and external business partners, including law enforcement, other industry retailers, corporate investigations, Field Loss Prevention Managers, Supply Chain Loss Prevention and Store Operations partners to leverage all available investigative tools and resources to eliminate and reduce company exposure as it directly related to external theft, Organized Retail Crime, and all aspects of fraud.

Under the general supervision of the Loss Prevention Director, Organized Retail Crime (ORC), the Organized Retail Crime (ORC) Investigations Manager is responsible for the analysis of Loss Prevention data, produced through various software applications and video systems, for possible fraud, procedural violations, and training opportunities pertaining to external theft focused on Organized Retail Crime in an assigned territory. The Organized Retail Crime (ORC) Investigations Manager collaborates with internal cross functional business partners, makes independent decisions, provides recommendations and consistent guidance, and communicates with a wide variety of external business partners and third parties (other retailers and law enforcement) to reduce the holistic impact of Organized Retail Crime on the business and improve profitability across the area of responsibility.

In all we do, we strive to uphold the company’s values in which we win together, give wow experiences, improve always, do what’s right, champion diversity and, love what we do and own what we do.

YOU’LL ACCOMPLISH THESE GOALS BY:

Analyze data from various sources, utilize information from the organized retail crime linking model to identify external activity, use various exception based reporting tools, leverage multiple intelligence platforms for in-depth case research, access online sales and platform information, and employ remote video review to drive investigations pertaining to external theft and fraud in assigned multi-state area of responsibility. .
Initiate, report and conduct complex Organized Retail Crime (ORC) investigations in for assigned multi-state area of responsibility.
Partner effectively with the Loss Prevention field teams and supply chain, ecommerce, and omni-channel loss prevention team to execute various multifaceted external investigations including visibility of all investigation steps and a successful resolution of the case in the assigned multi-state area of responsibility.
Facilitate, coordinate, and support criminal reporting between various law enforcement agencies to ensure effective prosecution and successful restitution recovery in assigned multi-state area of responsibility
Facilitate one on one’s and conference calls with the Loss Prevention Director, ORC to include various levels of field leadership (ALPM, RLPM) including store operations (DM), People Success, public relations, and legal services to articulate confidential investigative information and provide appropriate updates/review of ORC case information
Focus on safety and process improvement including training of stores and field teams, support with store shoplifting concerns, serial overnight burglary cases, and external case reporting to better understand and communicate enterprise and market trends.
Uses loss prevention case management software to link various incidents and develop ORC cases that cross various channels (omni-channel) in assigned multi-state area of responsibility.
Demonstrate proficiency with exception reporting including ad hoc reporting that directly relate to product loss and merchant information.
Direct and initiate in store ORC training and development programs in multi-state area of responsibility.
Stay updated, informed, and actively research nationwide ORC patterns, trends, and changes in laws/legislation in multi-state area of responsibility.
Manage the detection, initiation, investigation, and successful resolution and prosecution of all external investigations in multi-state area of responsibility.
Build, develop, and maintain meaningful and impactful relationships with state, local, and federal law enforcement agencies to drive sustainable relationships and ensure participation in suspect interviews, search warrants, GPS recoveries, surveillance, in in multi-state area of responsibility.
Develop investigative leads by identifying criminal trends and patterns in multi-state area of responsibility and collect, analyze, and monitor intelligence through various avenues as it pertains to large scale national investigations.
Work closely with local and state government, peer retailers and industry organizations to support ORC legislation in multi-state area of responsibility. Identify new loss prevention tools and programs that will facilitate successful investigations and partnerships in the field and identify and develop strategies to reduce criminal activity.
Participate and represent the company during market ORC meetings, industry conferences, and task forces meetings in in multi-state area of responsibility.
Design investigative templates and develops consistent field communication (data, video, analytics, etc.)

THE ESSENTIALS FOR SUCCESS:

Bachelor’s degree preferred
Wicklander-Zulawski Interviewing Certificate and/or John E. Reid Interview and Interrogation Certificate
CFE and/or CFI preferred
Seven (7) years’ experience in Loss Prevention and/or Law Enforcement developing complex investigations and conducting internal/external interviews and must have demonstrated successful ORC case closures and resolutions.
Solid working knowledge of current technology and its application to the role (MS Office, EAS, Burglar Alarms, Networks, BI, CCTV, Kronos, POS systems, case management software, exception-based reporting etc.)
Ability to learn new software programs with minimal training
Exceptional written, verbal, electronic communication, and presentation skills
Proven ability to drive consensus at all levels of the enterprise through clear, concise, and complete information
Must be able to manage multiple tasks and to gain buy in and support of multiple partners to ensure successful investigations.
Demonstrates strong analytical and problem-solving skills including report development skills to interpret data and present summary conclusions in an understandable format.
Works independently using excellent prioritization skills to provide the business with productive analyses and useful problem solutions.
Must be able to deal with ambiguity effectively and make quality decisions in a timely manner as it relates to complex investigations and stressful situations.
Strong business relationship skills; able to influence and make recommendations to business partners.
Delivers results that are of the highest operational integrity, high level of confidentiality and superior organization skills with attention to detail.
Demonstrated and advanced proficiency in MS Office (Excel, Word, PowerPoint and SharePoint)

SPECIAL POSITION REQUIREMENTS

Ability to effectively influence Law Enforcement to resolve large scale ORC investigations.
Knowledge and expertise in preparing for and testifying in Local/State/Federal Court.
Ability to participate, conduct, lead surveillance with peer retailers and law enforcement as it relates to large and complex external cases.

WORKING CONDITIONS

Flexible schedule that meets the needs of the business (schedule may include evenings, weekends and holidays)
In-town (within assigned job posting) and out-of-town travel as needed (up to 75%)
Normal office demands (home office)

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Other Jobs You May Be Interested In

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?