Openai Customer Service jobs - Remote ID-7616

March 8, 2025

Description

OpenAI is seeking dedicated customer service professionals to join our remote team. As a Customer Service Representative, you will play a crucial role in assisting users, resolving inquiries, and ensuring a seamless experience with our AI-powered products and services.

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Responsibilities:

Provide prompt and professional customer support via email, chat, and phone.
Troubleshoot and resolve user issues related to OpenAI’s products.
Guide customers in understanding AI tools and best practices.
Document and escalate technical concerns when necessary.
Maintain accurate records of customer interactions.
Identify trends in user feedback to improve services.
Collaborate with internal teams to enhance user satisfaction.
Assist in creating self-help resources for common inquiries.
Uphold OpenAI’s standards of excellent customer service.
Stay updated on AI developments to better support users.

Requirements:

Previous customer service experience, preferably in tech or SaaS.
Strong written and verbal communication skills.
Ability to multitask and prioritize in a fast-paced environment.
Problem-solving mindset with attention to detail.
Experience using help desk software and CRM tools.
Passion for AI and emerging technologies.
Ability to work independently with minimal supervision.
Strong empathy and patience in customer interactions.
Flexibility to work varying shifts if required.
Reliable internet connection and a quiet remote workspace.

Benefits:

Competitive salary and performance bonuses.
Flexible work schedule with a fully remote setup.
Opportunities for career growth and professional development.
Annual learning and training stipends.
Generous paid time off, including vacation and sick leave.
Supportive and innovative company culture.
Access to cutting-edge AI tools and technology.
Employee wellness programs and mental health support.
Work alongside world-class AI researchers and professionals.
Health insurance coverage for you and your dependents.

Why Join Us?

At OpenAI, we are shaping the future of artificial intelligence while fostering an inclusive, innovative, and growth-driven environment. Our team is made up of passionate individuals who believe in responsible AI development and its impact on the world. If you’re excited about working with a forward-thinking company that values curiosity, creativity, and customer satisfaction, we’d love to have you on board.

How to Apply

Interested candidates can apply by submitting their resume and a brief cover letter explaining their interest in the role. Visit our careers page at Apply today!

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