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Office Service Manager- Print and Bind 85k-90k ID-11991

April 19, 2025

We seek an experienced and detail-oriented Client Relations Manager to join our team in Century City. This role is pivotal in ensuring seamless daily operations across multiple service areas, including mail management, print services, hospitality, reception, facilities, and supply management. As a key representative of our firm, you will uphold our commitment to excellence, professionalism, and client satisfaction.

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Key Responsibilities

Mail Services

Conduct scheduled daily mail runs to meet business needs.

Log and track incoming accountable packages using inbound tracking software.

Process outgoing domestic and international USPS mail, as well as accountable mail (e.g., FedEx, UPS).

Provide monthly usage reports by cost code for outgoing mail.

Maintain shipping supplies and manage incoming/outgoing pouch shipments.

Coordinate external messenger services with third-party vendors.

Print & Reprographics

Perform high-quality black-and-white and color copies, printing, and scanning.

Provide finishing and binding services upon request, ensuring quality control for all projects.

Restock paper and perform daily operational checks in copy rooms.

Troubleshoot equipment, place service calls, and manage overflow production.

Facilitate scanning services, including bookmarking, coding, indexing, and endorsing.

Coordinate off-site production requests as needed.

Hospitality Services

Manage food/snack delivery and setup for meetings or events.

Restock pantries and break rooms, clean and reset conference rooms, and maintain kitchens.

Oversee all setup and teardown tasks, including coffee brewing, dishwasher duties, and refrigerator restocking.

Reception Services (Backup)

Greet and route guests, answer and transfer calls, and manage the reception desk as needed.

Issue temporary badges, vendor access passes, validate parking, and arrange car reservations.

Maintain beverage stations and update office phone directories.

Communicate medical emergencies and security updates to relevant parties.

Facilities Management

Ensure office desks and workspaces are functional, coordinating maintenance as needed.

Assist with office signage and collect/stage furniture for scheduled cleaning.

Monitor and maintain furniture and supply inventories, including barcode tracking.

Handle internal office setups and moves for employees, including furniture and personal items.

Collaborate with building management to address and oversee on-site maintenance needs.

Supply Services

Manage inventory and distribution of general office supplies to ensure proper stocking levels.

Restock supplies at hub locations and process special orders with preferred vendors.

Qualifications

Proven experience in client relations, office services, or a similar role.

Strong organizational skills with exceptional attention to detail.

Proficiency in managing multiple service lines simultaneously.

Ability to work effectively in a fast-paced, professional environment.

Excellent communication and interpersonal skills.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?