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Nursing Assistant-Patient Care Technician, Full-Time ID-12438

April 23, 2025

UPMC Mercy is looking for full-time Nursing Assistants and Patient Care Technicians to support UPMC Mercy!

Are you a healthcare professional interested in a career that provides plenty of opportunities for growth and development? If you're passionate about patient care and looking for a position that offers great benefits and a team-focused environment, we invite you to explore this full-time opportunity today! Typical hours are 3, 12-hour rotating shifts each week with start times at 7am and 7pm.

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Title and starting pay rate of this position may vary based on years of experience. Those without patient care experience may be brought in at the Nursing Assistant title/salary. Salary range and responsibilities as shown are for a Patient Care Technician.

Candidates without previous direct patient care experience in a hospital-based setting will be required to attend a 3-day mandatory training course. This course is held during weekdays from 7:30am-4pm. All 3 days are mandatory and are scheduled in a structured classroom setting.

The Nursing Assistant and Patient Care Technician provides routine patient care and supports the department services in accordance with established policies and procedures and may be directed by the nurse or physician to assure that the highest degree of quality patient care can be maintained at all times. Must routinely perform the UPMC nursing core nursing assistant responsibilities including ADLs (bathing, feeding, transporting, toileting, ambulating, turning and repositioning patients. PLUS point of care testing (inc. blood glucose), weights, vital signs, I&O, telemetry monitor application/reapplication, HAC & PSI prevention (TEDs/SCDs), clean catch/mini catheter urine collection. In addition, Patient Care Technicians can apply simple dressings, 12 lead EKG, bladder scan, all specimen collections. All competencies must be achieved.

Responsibilities

Suggests and supports changes within the department.
Assumes responsibility for assignment and views problems as challenges.
Demonstrates awareness of behavior on the efficient functioning of the department.
Supports department-based projects and quality initiatives.
Must routinely perform the UPMC nursing core nursing assistant responsibilities including ADLs (bathing, feeding, transporting, toileting, ambulating, turning and repositioning patients. PLUS point of care testing (inc. blood glucose), weights, UPMC My Nursing Career: Patient Care Technician vital signs, I&O, telemetry monitor application/reapplication, HAC & PSI prevention (TEDs/SCDs), clean catch/mini catheter urine collection. In addition, simple dressings, 12 lead EKG, bladder scan, all specimen collections. All competencies must be achieved.
Assures equipment malfunctions are reported to the appropriate department.
Establishes appropriate and effective communication with other departments.
Establishes professional and respectful interpersonal relationships.
Contributes to the universal unit activities including, but not limited to, responding to call lights and telephones, passing meal trays, and transporting patients.
Constructively receives feedback and direction.
Identifies and communicates learning needs to the unit director.
Takes action to improve knowledge, skills, and performance.
Request’s assistance in planning and prioritizing activities as needed.
Participates in self-review as requested by the unit director.
Demonstrates the ability to communicate clearly and effectively with all members of the health care team.
Demonstrate understanding of cultural diversity, horizontal violence, and impairment in the health professions.
Cares for patients and self by supporting safety in the workplace.
Develops and maintains productive working relationships internally and externally by demonstrating accountability for actions, enthusiasm, motivation and commitment to patients and colleagues.
Provides patient care including assisting with patient procedures and activities of daily living.
Assists with physical, respiratory, and cardiopulmonary therapies.
Provides feedback to the RN regarding patient care and reports changes inpatient status.
Provides instruction to patients and their families under the direction of the RN.
May apply, monitor, and remove patient restraints as per physician or hospital protocol.
Strictly adheres to all policies and procedures relative to patient care and hospital related information.
Complies with safety policies and procedures including standard precautions.
Documents in the medical record according to established procedures.
Performs assigned work in a timely and productive manner.
Completes department clerical functions as needed.
Performs in accordance with system-wide competencies/behaviors.
Performs other duties as assigned.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned this job. They are not exhaustive lists of all duties, responsibilities, knowledge, skills, abilities and working conditions associated with the job.

High school diploma or equivalent.
Patient Care Technician title must also have either
- 1 year of patient care experience
- Enrollment in PT/OT/PA program or related healthcare training program with completion of at least one clinical rotation
- Completion of a bachelor’s degree in a health sciences field
Successful completion of UPMC patient care technician class
Successful completion of basic information system training.
Microcomputer experience preferred.
Ability to effectively communicate both orally and in writing.
Emergency Medical Technician (EMT)or Paramedic or currently enrolled in an EMT or Paramedic program preferred.
Access to medications is limited to the distribution of the medication to the nurse.

Licensure, Certifications, and Clearances:

Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire
ACT 34
ACT 33 with renewal (for specific units)
ACT 73 FBI Clearance with renewal (for specific units)
ACT 31 with renewal (for specific units)

UPMC is an Equal Opportunity Employer/Disability/Veteran

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

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8. HOW TO PRIORITIZE WORK?

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9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?