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No experience online customer service roles ID-6398

February 27, 2025

Job Description of No experience online customer service roles:

GigCX Marketplace is partnering with TeleperformanceTurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers’ positive experiences with our dynamic product experts. As the voice of our company, the No experience online customer service roles must possess excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers.

The program will run from January 13th to April 15th, 2025. Service Providers (SP) who can commit and contribute for the full 14 weeks of the program will be highly regarded

Experience/Skills:

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Team/Leadership of No experience online customer service roles:

Your actions clearly show a strong commitment to providing customers with an excellent experience
Your team-oriented mentality is evident in your actions and interactions
Cultivating a positive work culture that values teamwork and appreciation contributes to a fulfilling work environment
Adapting well to fast-paced scenarios, you demonstrate resilience in the face of change
You have a collaborative problem-solving approach and are enthusiastic about sharing feedback
Appreciating your own role in contributing to the team's effectiveness and the company's prosperity is essential

Technical/Functional Skills of No experience online customer service roles:

You have excellent written and verbal communication skills with ability to effortlessly display empathy with customers over the phone
You show an intermediate understanding of the operating systems and software environment required
You have a knack for identifying and troubleshooting various software-related issues
Tailoring your communication style to accommodate the varying needs and tone of different customers fosters better rapport and understanding
You are skilled at catering to customer needs
Your talent lies in your capacity to make intricate ideas more straightforward and relatable for customers
Your strength lies in defusing conflicts with irate customers through effective communication
You are relaxed in a training atmosphere that includes watching self-paced tutorial videos
You are determined to remain updated on alterations to the product and changes during tax season to be well-informed for our customers through product alerts
You are ready to step in as necessary, which includes handling customer inquiries through chat

Analytical Skills of No experience online customer service roles:

You are able to research, analyze and determine an appropriate course of action in a variety of situations
You can solve complex problems while exercising good judgment
You have critical thinking and problem solving skills

Organisational skills of No experience online customer service roles:

You demonstrate initiative and the ability to multitask.
You work well under pressure of meeting team productivity goals.
Successful candidates must be willing to meet service level and contact per hour commitments.
You understand and accept schedule adherence in a call center environment
You have excellent time management skills and understand the value of circling back with a customer even just to let them know you are still looking into their issue

Knowledge/Background experience of No experience online customer service roles:

You have successfully navigated through your high school education
Basic knowledge of tax laws and principles is essential for this position
A track record of providing support in a call center setting is advantageous, along with a proficiency in engaging through chat if required

Behavioral Conmpetencies of No experience online customer service roles:

You are adept at following work schedules and are open to working additional shifts when the situation demands it.
You feel at ease appearing on video with your customers and appreciate the importance of humanizing the connection
Your main objective is to center your actions around customers and their needs, working towards cultivating and sustaining valuable customer relationships
You present a supportive and accommodating attitude in challenging customer interactions
Your skill set includes active listening and the use of probing questions to facilitate a quicker resolution

Operating Hours:

Every day of the week, our schedule ranges from 8 am to midnight Eastern Standard Time
A weekly quota of 30 hours is compulsory

Peak Period of No experience online customer service roles:

Applicable to the total hours worked during the period of April 9th to 15th.
For service providers (SPs) to remain compliant, they are expected to work at least 30 hours per week.
Organize your daily agenda with a focus on working for a minimum of 8 hours each day, specifically on April 13th, 14th, and 15th
Assistance will be provided during the period of April 9th to 14th from 8 am until midnight Eastern Time
April 15, 2025: 8am-3am EST/EDT
Access a $5 Turbo Bonus Boost hourly.

Each work schedule demands a minimum of 30 hours per week to be fulfilled

Mandatory Requirements of No experience online customer service roles:

Residing within the borders of the USA is a must
To be eligible for certification attendance, individuals must clear a background check and pass a technical assessment.
The certification protocol includes being on camera throughout the process.

Requirements of No experience online customer service roles:

Windows 10 or 11
AMD or Intel Core Series (I3-I9)
At least 8gb of RAM
Webcam
Wired Mouse
USB Headset
Wired Internet Connection
Windows Computer (Mac and Chromebooks are not permitted)

Conflict of Interest:

The policy prohibits individuals from holding gigs involving Column Tax or Intuit vendors

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Other Jobs You May Be Interested In

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?