Member Service Representative (Part-Time) - Duncanville

November 7, 2025

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About the position

As a Member Service Representative at Navy Federal Credit Union, you will play a crucial role in providing exceptional service to both current and prospective members. Your primary responsibility will be to assist members with a wide range of products and services, including depository accounts such as checking, savings, and certificate IRAs, as well as lending products and credit/debit cards. This position requires performing moderately complex platform banking functions under supervision, ensuring that members receive the highest level of service and support. You will also be responsible for training and assisting lower-level team members, fostering a collaborative and supportive work environment. In this role, you will analyze, research, and resolve problems and discrepancies related to member accounts and loans. You will assist members in submitting applications for consumer, mortgage, and equity loans, as well as credit card applications. Counseling current and prospective members about Navy Federal's products and services will be a key part of your daily activities. You will ensure that cash and other negotiable instruments are handled properly and will identify opportunities to cross-sell products to enhance member engagement and satisfaction. Additionally, you will perform various platform banking functions, assist level I team members, and ensure compliance with federal regulations related to financial products and services. You may also assist with branch office vault operations, including opening, closing, and balancing procedures, and may serve as a vault custodian for the branch office and/or ATM. This position may require you to perform other duties as assigned, contributing to the overall success of the branch and the credit union as a whole.

Responsibilities

Analyze, research and resolve problems and discrepancies related to member accounts/loans
Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
Counsel current and prospective members about Navy Federal's products and services
Ensure cash and other negotiable instruments are handled properly
Identify opportunities to cross service products and increase product penetration
Perform platform banking functions
Assist level I team members
Understand and comply with federal and other regulations relating to financial products and services
May assist with Branch Office vault opening, closing and balancing procedures
May serve as a Branch Office and/or ATM vault custodian
Perform other duties as assigned

Requirements

Ability to work independently and in a team environment
Working knowledge of savings and checking products, accounts and services
May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
Effective active listening skills to accurately respond to inquiries and account requests
Effective organizational, planning and time management skills
Effective research, analytical, and problem solving skills
Effective skill building effective relationships through rapport, trust, diplomacy and tact
Effective skill exercising initiative and using good judgment to make sound decisions
Effective skill maintaining composure in a high production and changing environment
Effective skill navigating multiple screens and PC applications and adapting to new technologies
Effective skill performing mathematical calculations and working accurately with numbers
Effective verbal and written communication skills

Nice-to-haves

Experience in member/customer service preferably in a call center, retail banking or financial institution
Experience in working in a credit union environment

Benefits

Highly competitive pay
Generous benefits and perks
Employee referral program
Opportunities for career growth and development

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