General Duties / Responsibilities:

• Begin as Telehealth support (Remote, Work from Home) and onsite to care centers as needed.

• Drop-in home visits (Driving up to 50% of the time)

• Complete all basic patient intake with demonstrated competency including but not limited to:

  • Vitals (height, weight, blood pressure, pulse, respiration, temps, etc)

  • Phlebotomy

  • Vaccine Administration

  • Medical History/medication collection including Jump Start Application and EMR

  • Other machines / systems trained on by supervisor and within Medical Assistant Scope

• Complete all patient check in functions including eligibility verification, appointment scheduling, confirmation, arrival of member within the EMR system and checkout.

• Complete HEDIS and all other clinical alerts tasked to a medical assistant role per protocols including management of home monitoring systems if applicable

• Deliver on excellent customer service for every member including assisting with care coordination needs such referrals, enrollments in chronic disease management programs, etc.

• Facilitate member concerns, complaints or coordination needs regarding services at Alignment clinics, primary physician’s offices, any network provider or with health plan.

• Complete telephonic history and pre-visit planning as needed

• Complete patient drop in visits for those that are unable to contact or need equipment assistance in home for Alignment’s telehealth programs

• Facilitate referrals / authorizations for members between the member, Alignment, specialist and primary care provider if applicable.

• Other duties as assigned

Minimum Requirements:

Minimum Experience:

• Minimum 3 years' experience as a medical assistant preferably in a physician office including working knowledge of managed care. Experience working with internal medicine offices highly preferred.
• Knowledge in Medicare and Medicaid benefits and resources preferred
• Familiar with medical terminology
• Education/Licensure:
• Requires a high school diploma.
• Medical Assistant Certification is preferred. LVN/LPN or other higher nursing certifications accepted as well.
• If MA Certificate not available, dependent on the state scope of practice regulations, minimum 3 years Medical Assistant experience demonstrating medical back office competencies.
• Current Driver’s License
• CPR/First Aid Certification is required.
• Other: Bi-lingual (English/Spanish) preferred, but not required.
• Other languages preferred: English/Vietnamese or English/Chinese (Mandarin/Cantonese)
• Proficient in Microsoft programs
• Proficient with the following applications:
• Doximity
• Zoom
• Other video applications
• Proficient with EMR

Essential Physical Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

The employee may be required to travel to other clinic locations away from his/her home location(s) and/or to patient homes