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Manager, Sales Systems & Operations (Customer Success) ID-6442

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

 

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Responsibilities

The Manager, Sales Systems & Operations is a pivotal role within our Sales Strategy & Operations team at Atlassian. This position involves collaborating with various stakeholders in Customer Success, Sales, Marketing and other cross-functional teams to comprehend business requirements, prioritize tasks, and assist in project/program execution. The Manager is responsible for providing comprehensive support throughout the project lifecycle, from gathering requirements to post-release maintenance. The role also involves overseeing the day-to-day operations of sales & success systems, addressing field sales inquiries, and ensuring the smooth functioning of sales operations.

At Atlassian, we operate in a dynamic, rapidly evolving, high-growth environment, and the Sales Systems & Operations team plays a crucial role in supporting this growth. We are seeking a proactive leader to manage the team and contribute to the ongoing development of our enterprise sales model.

Key Responsibilities:

  • Collaborate with business stakeholders and Success leadership to understand business objectives, needs, and priorities, and develop a roadmap of projects aligned with these goals.

  • Drive initiatives that enhance and streamline post-sales & customer success processes.

  • Support the New Product Introduction (NPI) process, including M&A projects, to ensure the successful integration of new offerings across lead-to-cash and support processes.

  • Manage end-to-end project/program execution for CRM and related sales-systems initiatives. As a hands-on leader, oversee a team of business analysts and product owners to support prioritized projects. Ensure that project value is quantified, success metrics are defined, and requirements are clearly understood.

  • Evaluate the business impact of projects, determine necessary investments, and prioritize initiatives to maximize returns.

  • Collaborate with technology teams to design optimal solutions and take ultimate responsibility for project delivery within the portfolio, including change management and enablement activities for field teams.

  • Work closely with Sales & Success teams to identify opportunities for workflow enhancements and optimize their unique seller experiences.

  • Act as a trusted advisor to the business, offering guidance to the Sales & Success organization on best practices.

  • Provide mentorship, guidance, and growth opportunities for team members, fostering a collaborative and high-performing team culture.

 


Qualifications

Required Skills:

  • Minimum of 5 years of experience in leadership roles in Customer Success/Sales/Business Operations or similar consulting roles, preferably within a high-growth tech company, with exposure to managing enterprise-level projects.

  • At least 4 years of hands-on experience managing a Salesforce environment/team in a B2B, high-tech domain. Experience in SaaS software sales is beneficial.

  • Minimum 3 years of experience in a people management role.

  • Proficiency in managing programs within a sales, renewals, or customer success organization, from project justification to launch and change management.

  • Familiarity with Sales, Service, and Marketing Clouds, and a solid understanding of modern GTM technologies supporting the customer lifecycle.

  • Familiarity with Gainsight, Certinia PSA, and other post-sales & customer success tools.

  • Familiarity with the full sales cycle, with expertise in quote-to-cash & post-sales processes.

  • Deep understanding of how CSM, Professional Services, & Renewal teams work and what makes them successful.

  • Exposure to high-velocity sales models and traditional high-touch enterprise sales motions.

  • Strong negotiation skills to align senior stakeholders on project prioritization.

  • Sound business acumen with a deep understanding of B2B sales processes.

  • Ability to design solutions, simplify complex concepts, and communicate effectively with business counterparts.

  • Proficiency in utilizing data for decision-making and enhancing seller experiences.

  • Expertise in reporting and analytics to drive communication, guidance, and influence.

  • Strong sense of ownership, accountability, and the ability to drive projects to completion.

  • Leadership skills to motivate and build a team of ambitious business analysts.

 

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $150,300 - $200,400

Zone B: $135,300 - $180,400

Zone C: $124,700 - $166,300

This role may also be eligible for benefits, bonuses, commissions, and equity.

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