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Manager, Professional Services - Platform ID-12393

April 22, 2025

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

Other Jobs You May Be Interested In

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

Rippling’s Professional Services team is responsible for ensuring customers see an incredible business transformation through the Rippling Platform product suite. This includes an array of products such as automated workflows, reporting, custom dashboards, custom objects, custom apps, approvals, and more

Professional Services engagements are consultative. Our consultants deeply understand the customers’ unique needs and offer creative solutions for complex problems directly in the Rippling environment. The ideal candidate for this role has experience implementing SaaS products, advocates for the team and customer, and is a critical thinker/natural problem solver. They must also handle ambiguity, unstructured situations, and scale while leading a team with high standards.

What you will do

Mentor, hire, and lead a global team of organized and knowledgeable consultants who create minimal escalations.
Create a culture of:
- Your team comes first as they are the key to the customer experience and success for Rippling and its customers
- Impeccable commitment to timelines and ownership of tasks
Work cross-functionally with sales, customer success, and product management to create highly effective implementation plans while improving the overall customer experience
Lead training for internal and external resources to increase the overall knowledge of Rippling Platform products
Design and revise documentation to set the team up for success
Actively contribute to the development of platform products through collaboration with product and engineering
- Regularly coordinate with product and engineering teams to fix bugs and launch new features
- Serve as a connector between engineering, product, and other customer-facing teams
Organize beta programs for new features in the platform product suite
Measure the effectiveness and quality of our professional services engagements, continuously suggesting improvements

What you will need

5+ Years of experience implementing SaaS or on a professional services team
Strong prioritization and time management
Boundless energy to help other teams and your customers… all with a “can-do” attitude!
Strong attention to detail and ability to solve complex, interdependent problems
Experience in growing teams with a learning mindset, people-first attitude, and strong sense of responsibility for your domain
Experience with migrating data and managing multiple cutovers
Nice to Have:
- Experience writing SQL
- Experience working with custom API integrations
- Ability to write Python and/or Javascript

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

About Rippling

Other Jobs You May Be Interested In

About the role

What you will do

What you will need

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?