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Manager, Payment Operations & Risk ID-6481

The Squarespace Payments Operations & Risk team is growing. We're looking for a manager that has a background in fraud/risk in either Payments, Merchant Risk, FinTech, online marketplaces, or similar digital businesses. You will lead a team of analysts and work with Product, Engineering, Customer Operations, Security, and Trust & Safety teams to ensure that fraudulent and high risk behavior is identified and reduced on the platform.

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You will report to the Director of Payment Operations & Risk and have the option of working from our New York City headquarters (hybrid) or remotely (within the U.S.).

You'll Get To…

  • Partner with Payments & Risk leadership to contribute to the development of a risk department which may include things like process or product improvements, documentation, and the development of standardized procedures
  • Help in the design and development of a internal and external risk tools, manage risk rules to identify balance of fraud mitigation and user experience
  • Manage and develop a new team of Risk Analysts
  • Investigate/resolve escalated cases of account suspensions
  • Conduct merchant risk assessments and transaction level reviews
  • Make decisions to approve/reject/escalate users for further information
  • Partner with Customer Operations & Legal teams to resolve escalated client issues
  • Identify fraud rings and patterns of abuse
  • Investigate/resolve payment related issues or exceptions

Who We're Looking For…

  • 7+ years of experience in fraud/risk in either e-commerce, FinTech, online marketplaces, or similar digital businesses
  • 3+ years of experience managing, coaching, and leading a dispersed fraud/risk team of 5 or more
  • You've previously built, or have been heavily involved in the building of, a risk operations program
  • Knowledge of payment processing, underwriting, financial statements, and embedded Payments products
  • You have experience working with fraud and risk tools like Sift, Kount, Accertify, etc. and feel comfortable learning and exploring new software to improve our service
  • You have experience using data to back up assumptions and make recommendations
  • You're collaborative and know how to connect the dots between teams and manage cross-functional initiatives
  • Ability to assess merchant risk outside of fraud (credit, reputational, legal, etc,)
  • Familiar with merchant risk concepts such as: card cashing, collusion, no intent to ship, etc.

Benefits & Perks

  • A choice between medical plans with an option for 100% covered premiums
  • Fertility and adoption benefits
  • Access to supplemental insurance plans for additional coverage
  • Headspace mindfulness app subscription
  • Retirement benefits with employer match
  • Flexible paid time off
  • 12 to 20 weeks of paid family leave
  • Equity plan for all employees
  • Pretax commuter benefit
  • Education reimbursement
  • Employee donation match to community organizations
  • 6 Global Employee Resource Groups (ERGs)
  • Dog-friendly workplace
  • Free lunch and snacks
  • Private rooftop
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