Manager, Payment Operations & Risk ID-6481
The Squarespace Payments Operations & Risk team is growing. We're looking for a manager that has a background in fraud/risk in either Payments, Merchant Risk, FinTech, online marketplaces, or similar digital businesses. You will lead a team of analysts and work with Product, Engineering, Customer Operations, Security, and Trust & Safety teams to ensure that fraudulent and high risk behavior is identified and reduced on the platform.
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You will report to the Director of Payment Operations & Risk and have the option of working from our New York City headquarters (hybrid) or remotely (within the U.S.).
You'll Get To…
- Partner with Payments & Risk leadership to contribute to the development of a risk department which may include things like process or product improvements, documentation, and the development of standardized procedures
- Help in the design and development of a internal and external risk tools, manage risk rules to identify balance of fraud mitigation and user experience
- Manage and develop a new team of Risk Analysts
- Investigate/resolve escalated cases of account suspensions
- Conduct merchant risk assessments and transaction level reviews
- Make decisions to approve/reject/escalate users for further information
- Partner with Customer Operations & Legal teams to resolve escalated client issues
- Identify fraud rings and patterns of abuse
- Investigate/resolve payment related issues or exceptions
Who We're Looking For…
- 7+ years of experience in fraud/risk in either e-commerce, FinTech, online marketplaces, or similar digital businesses
- 3+ years of experience managing, coaching, and leading a dispersed fraud/risk team of 5 or more
- You've previously built, or have been heavily involved in the building of, a risk operations program
- Knowledge of payment processing, underwriting, financial statements, and embedded Payments products
- You have experience working with fraud and risk tools like Sift, Kount, Accertify, etc. and feel comfortable learning and exploring new software to improve our service
- You have experience using data to back up assumptions and make recommendations
- You're collaborative and know how to connect the dots between teams and manage cross-functional initiatives
- Ability to assess merchant risk outside of fraud (credit, reputational, legal, etc,)
- Familiar with merchant risk concepts such as: card cashing, collusion, no intent to ship, etc.
Benefits & Perks
- A choice between medical plans with an option for 100% covered premiums
- Fertility and adoption benefits
- Access to supplemental insurance plans for additional coverage
- Headspace mindfulness app subscription
- Retirement benefits with employer match
- Flexible paid time off
- 12 to 20 weeks of paid family leave
- Equity plan for all employees
- Pretax commuter benefit
- Education reimbursement
- Employee donation match to community organizations
- 6 Global Employee Resource Groups (ERGs)
- Dog-friendly workplace
- Free lunch and snacks
- Private rooftop