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Managed Services SAP EAM - Solution Lead ID-12536

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a SAP consulting generalist at PwC, you will focus on providing consulting services across various SAP applications to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of SAP applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

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Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

  • Respond effectively to the diverse perspectives, needs, and feelings of others.
  • Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
  • Use critical thinking to break down complex concepts.
  • Understand the broader objectives of your project or role and how your work fits into the overall strategy.
  • Develop a deeper understanding of the business context and how it is changing.
  • Use reflection to develop self awareness, enhance strengths and address development areas.
  • Interpret data to inform insights and recommendations.
  • Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

As part of the SAP - Application Evolution Services team you are expected to oversee a support ticketing queue with multiple open items and lead client status meetings. As a Senior Associate you are expected to analyze complex problems, mentor others, and maintain elevated standards. You are expected to handle client relationships and provide functional and/or technical subject matter knowledge.

Responsibilities

  • Overseeing a support ticketing queue
  • Leading client status meetings
  • Analyzing and solving complex problems
  • Mentoring and guiding team members
  • Maintaining exceptional standards in deliverables
  • Handling client relationships
  • Providing functional and technical proficiency
  • Assuring quality in assigned tasks and projects

What You Must Have

  • Bachelor's Degree
  • 3 years of experience

What Sets You Apart

  • Proficiency in overseeing a support ticketing queue
  • Leading client status meetings and extracting relevant metrics
  • Handling client relationships and confirming clear communication
  • Offering functional and/or technical subject matter knowledge
  • Directing process redesign efforts
  • Leading technical and test teams for functionality implementation
  • Assisting with change activities and providing practical user training
  • Managing the whole project lifecycle for timely delivery
  • In-depth knowledge of SAP application and customer processes
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