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Ironclad SME - R01549089 ID-12221

About Brillio:
Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction. Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.

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Ironclad SME

Primary Skills

  • 5+ years of experience in enterprise systems, with 2+ years as a hands-on Ironclad SME.
  • Strong experience with Salesforce (Sales Cloud, Service Cloud, custom objects, and integrations).
  • Proven experience in implementing or supporting CLM solutions, particularly Ironclad.
  • Solid understanding of contract lifecycle management, legal operations, and related business processes.
  • Experience with integration tools/APIs
  • Excellent communication and stakeholder management skills.
  • Ability to create technical documentation, conduct training, and support change management.

Job requirements

  • We are seeking an experienced Ironclad SME with a strong understanding of Salesforce CRM to support the implementation, customization, and integration of our contract lifecycle management (CLM) platform. You will be responsible for driving adoption, advising on best practices, and ensuring seamless integration between Ironclad and Salesforce, helping teams improve contract workflows, compliance, and operational efficiency.
  • Serve as the go-to expert on Ironclad, responsible for solution design, implementation, and ongoing support.
  • Design and configure Ironclad workflows, templates, and clause libraries tailored to business needs.
  • Lead integration efforts between Ironclad and Salesforce to streamline contract workflows (e.g., contract generation, approvals, e-signature, and storage).
  • Collaborate with Legal, Sales Ops, IT, and other stakeholders to gather requirements and translate them into scalable CLM solutions.
  • Provide training, documentation, and support to end-users and stakeholders.
  • Act as a liaison with Ironclad technical support and customer success teams for issue resolution and platform optimization.
  • Drive continuous improvement by identifying gaps, proposing enhancements, and implementing process optimizations.
  • Ensure data accuracy, compliance, and security throughout the contract lifecycle.


  • To know more about Brillio CES: https://www.brillio.com/services-customer-experience-services/
  • Why should you apply for this role?
  • Brillio helps clients deliver authentic and responsive experiences that drive significant impact on profitability & customer advocacy through data-led experience reimagination, focus on customer journeys and partnerships with leading CRM and CX Platforms.
  • Equal Employment Opportunity Declaration
  • Brillio is an equal opportunity employer to all, regardless of age ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.
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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...