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International Operations Agent - Work from home ID-4701

About the job International Operations Agent - Work from home

Wake up each day to be part of a movement. A movement to make an impact. A movement to go for it. A movement to provide solutions. A movement to be empowered. A movement to do the right thing. Our people deliver.® Empowerment, active listening, and creative thinking are a few attributes AIT teammates exercise to deliver a world-class customer experience. Forbes names AIT Worldwide Logistics one of America's Best Employers in 2022!

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Come join us at AIT and see why our employees rank us among the best places to work. Position Overview: The International Operations Agent is responsible for coordinating the day-to-day air export of international freight forwarding shipments out of the USA of international transportation based upon customer requests. What You Will Be Doing Day-to-Day: - Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer's request is satisfied. - Prepare profitable quotations accurately. - Complete shipment process in Cargowise, including data entry, pickup/delivery scheduling, AES entry, airline bookings, routing, and operational milestone updates. - Coordinate the day-to-day air export of products, including reviewing orders and documents. - Track and communicate all delays, damages, problems, and work to resolve customer issues. - Responsible for all aspects of air export international operations such as customer service, data entry of shipments, operations and billing. - Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule. - Coordinate recovery/delivery schedules with various cartage agents and international partners. - Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed. - Ensure all customers' SOP instructions are adhered to and AIT KPIs and guidelines are followed and met. - Ensure all shipments are properly billed within company guidelines and timelines. - Other duties and responsibilities will be assigned as business demands deem necessary. What We Look for in Teammates: - A team player who works well with others - being respectful to our teammates is a Core Value - A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role - Growth mindset - being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently - Customer service focus - we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture Other Skills We Hope to See: - High School diploma or GED required. - 2 years' industry experience in export/import operations - Previous work experience in ITAR and Dangerous Goods regulations preferred - Cargo-wise experience a plus! - Proficient in Microsoft Office suite - Excellent communication skills both verbal and written - Ability to multi-task in a high volume, fast-paced working environment - High attention to detail and strong organizing skills - Ability to work autonomously and within a team environment What AIT Can Offer You: - Growing company with a record year in performance that continues to scale! - Opportunity to drive significant changes in our station with an ability to make an impact across the organization - Hands-on and passionate CEO who understands the importance of hiring great talent - passionately caring for co-workers is a Core Value! - Laid-back and open-door work environment - High Performance culture with a focus on a growth mindset where continuous improvement is embraced - Opportunity for advancement - Competitive compensation & benefits package - Generous paid time off - Tuition assistance for your personal development - Volunteer program - it's also a Core Value - we actively engage in our communities! About AIT Worldwide Logistics: AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground, and rail-on time and on budget. With expert teammates staffing more than 85 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.

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