Immediate Start Hubspot Associate Customer Success Manager - Work ID-14850

May 13, 2025

An exciting opportunity: Associate Customer Success Manager! We're looking for someone to start immediately in this Remote role. You'll leverage your skills in Excellent problem solving skills to succeed. The compensation for this role is Competitive salary.

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If your idea of Customer Success is rooted in an intrinsic motivation to help others find solutions to their challenges, we should talk. HubSpot's mission is to help millions of organizations grow better. Our team aims to drive an exceptional experience and sustained value for HubSpot customers through building trust and consulting on the HubSpot software. The outcome is increased value, satisfaction, and renewal of the customer.

Our Associate Customer Success Managers possess an unrivaled sense of autonomy, ownership, and dedication to helping each customer realize their value with HubSpot. Customer Success Managers have the opportunity to grow their careers through a focus on skill development and a performance-based role progression path.

In this role, you will:

Be passionate about customer success and experience
Solve problems with curiosity and creativity
Embrace challenges and change
Commit to getting better every day
Invest in relationships with customers and colleagues
Contribute to a positive team environment
Work for the North America region with clients based in the US.

You will execute on the following responsibilities:

Work collaboratively in a team of CSMs managing a shared install base of customers
Ascertain customer goals and collaborate on customized inbound strategic plans while driving customer accountability
Engage customers via inbound email (Front), resolving inquiries by aligning customers with the right resources
Engage customers via strategy calls, driving product value and usage
Partner with internal teams to maintain and grow customer investment across HubSpot's platform
Positively contribute to a team culture of skill development and peer-to-peer feedback

You have:

Between 1-3 years of experience in roles as a Customer Success Manager.
Excellent problem solving and critical thinking skills
Aptitude for learning software
Prior experience in a customer service or consulting role
Ability to manage multiple priorities while maintaining strict attention to details
Strong communication skills and the ability to effectively drive a phone conversation
The ability to thrive in a fast-paced environment
A verifiable track record of consistently meeting and exceeding goals
Speak English and Spanish fluently

Pluses:

Understanding of marketing and sales best practices
Customer Success experience at a SaaS organization

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