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HR Coordinator ID-6748

March 1, 2025

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

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As Via's first local HR Coordinator, you’ll have the exciting opportunity to shape this role from the ground up and make it your own! You’ll play a key role in supporting our frontline/hourly employees by overseeing HR processes such as policy implementation, compliance, employee support, and real-time issue resolution, all while fostering a positive and fair workplace culture.

This is a hands-on role — we’re a one-team culture, and you’ll be rolling up your sleeves to support across the board, whether it's stepping in for a short-term project, offering guidance to an employee, or diving into new HR initiatives.

Collaborating closely with Via’s core HR team, you’ll act as a trusted partner, providing a safe space for feedback and ensuring strong relationships with our employees. With great judgment, attention to detail, and a focus on process, you’ll help shape an employee experience that aligns with Via’s mission.

**NOTE: this is a 5-day a week in-person role**

What You'll Do:

Employee Lifecycle Support: Manage onboarding and offboarding processes, including pre-employment requirements, orientation, exit interviews, and compliance documentation.
Employee Relations & Support: Serve as a trusted resource for employees, addressing inquiries, conducting investigations, and fostering a positive workplace culture.
HR Compliance & Policies: Ensure company policies are communicated, implemented, and consistently applied. Oversee workers’ compensation, unemployment claims, and compliance with labor laws.
Payroll & Benefits Administration: Assist with payroll accuracy, benefits enrollment, employee education, and related inquiries.
Engagement & Culture: Lead initiatives that enhance employee experience, recognition, and engagement, while exemplifying Via’s culture daily.
Operational & Office Support (as needed): Oversee office logistics, maintain vendor relationships, and support local business needs.
Union & Stakeholder Collaboration: Act as a liaison with unions (if applicable) and align with collective bargaining agreements.
Cross-Functional HR Partnership: Work closely with Via’s core HR team in New York to align on best practices and streamline processes.

Who You Are:

Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent experience.
Minimum of 3+ years of experience in HR operations, employee relations, or a similar role.
Experience working with unionized employee populations and understanding of collective bargaining agreements.
You’re comfortable with ambiguity and flexible in adapting to changing needs, always looking for creative solutions.
Knowledge of employment laws and regulations (e.g., FMLA, ADA, FLSA, etc.).
Strong interpersonal and communication skills with the ability to handle sensitive situations effectively.
Detail-oriented and highly organized with a process-driven mindset.
Proficiency in HRIS systems and Microsoft Office Suite (e.g., Excel, Word).
Proven ability to work in a fast-paced, dynamic environment and manage multiple priorities.
Based in the Los Angeles area and comfortable working in person 5 days per week

Compensation and Benefits:

Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
Salary Range: $66,560-$70,000 per year
We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around.

We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.

Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?