Home - Based Customer Advocates Manager At AtlassianID-14853

May 13, 2025

Looking for a skilled Customer Advocates Manager! We're looking for someone to start immediately in this Remote role. This position requires a strong skillset in relevant areas. We are a key player in the Software Development market. This position comes with a salary of Competitive salary.

Working at Atlassian

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Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

The Customer Advocates Manager is responsible for overseeing the billing and licensing customer support department, ensuring that the team delivers the highest level of customer service possible.

This role involves managing a team of customer advocates and team leads, handling daily operations including team stand-ups, workload distribution, target setting, cross-team coordination, and seeking to improve and standardize different customer advocate processes in collaboration with relevant stakeholders.

Your expertise will enable you to offer in-depth insights into operational customer service models. Your responsibilities will involve recruiting and onboarding top-tier talent to grow your team and uphold a customer-first culture. Additionally, you will handle customer escalations and work regularly with stakeholders from other continents.

Qualifications:

Experience: Minimum of 5 years of experience in customer service, with at least 2 years in a managerial role.
Education: Bachelor's degree, preferably in Business Administration, Management, or a related field.
Skills: Excellent communication and interpersonal skills, strong problem-solving abilities, and proficiency in customer service software and tools.
Attributes: Strong leadership qualities, ability to work under pressure, and a customer-centric mindset.

Preferred Qualifications:

Experience in a similar industry or with similar products/services.
Familiarity with CRM systems and practices.

More about you

You should have over 3 years of experience in effectively leading and inspiring high-performing customer service teams.
It's important that you have demonstrated experience in coaching and developing people. Managing an operations team, excellent analytical capabilities are very important.
Having a proven track record in coaching and cultivating individuals is crucial. As is possessing and demonstrating strong analytical skills.
Experience in steering projects aimed at enhancing operational efficiency, boosting customer satisfaction, and cultivating a proactive customer-centric environment is also highly valued.
We're also looking for someone who operates daily with a sense of urgency to get things done.
A perfect candidate would have experience developing and scaling customer service teams from the ground up.

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1. HOW DO YOU PLAN YOUR DAY?

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